Gillman Honda of Fort Bend

"Can't change your mind, deal has been funded" I'm extremely dissapointed with the service I received from this dealership. First, they didn't have the car with the exact features I was looking for I'm extremely dissapointed with the service I received from this dealership. First, they didn't have the car with the exact features I was looking for; namely a DVD player. So, they sold me a car with a non-dealership installed unit which they assured me it was better in quality than the factory brand. To make a long story short, the unit broke with the very first DVD we attempted to play in it. I attempted to return the unit since I figured it was not a good omen for the future. I was told I could not return it. The best they could do was to replace it. Their own words "You can't change your mind because the deal has been funded"; translation: we got your money. Also: "You're welcomed to trade in your new van for another one". We all know who makes money on that deal. I had been a loyal Honda customer for quite a while now. As a result of this experience, two things will happen for sure. 1) This is the last Honda vehicle I will ever buy. 2) I will tell everyone I know who's planing to buy a Honda not to buy at this dealership. The only reason I came to this dealership location was because it was the closest one to my home. I would have been better off driving accross town. It's a stereotypical car salesman attitude here. Everyone is really nice and courteous when you walk in but as soon as they got your money, customer satisfaction goes out the window. I just wanted to share my experience in the hopes to avoid someone else the same frusturation. More

Made it Right I originally posted a negative review regarding an AC issue I had. Once the service manager saw my email and review, he and the advisor, Neville, work I originally posted a negative review regarding an AC issue I had. Once the service manager saw my email and review, he and the advisor, Neville, worked diligently to correct the problem. I appreciated their tenacity, fairness and effort to earn my business and trust. More

New Pilot I have been driving Honda's my whole life! I usually purchase from John Eagle by my house, however they left a horrific experience last time. I de I have been driving Honda's my whole life! I usually purchase from John Eagle by my house, however they left a horrific experience last time. I decided to visit Kazi in the Internet Department at Gillman Fort Bend because he was very responsive to my emails. He was very knowledgeable about the Pilot and was very patient when we were trying to decide on color (I must have picked out 5 different colors). After my smooth and easy purchase experience, I have decided that I will buy my next Honda here with Kazi. Definitely will recommend this place AAA+++ More

Love, love, love my new Honda Accord Hybrid! I love my new Honda Accord Hybrid! I was completely sold after driving this car and even more so after working with Dennison Rivera. He's an expert I love my new Honda Accord Hybrid! I was completely sold after driving this car and even more so after working with Dennison Rivera. He's an expert when it comes to Hybrid vehicles. After locating the Hybrid I was looking for online, Dennison personally drove out to the dealership (which was on the other side of Houston) to pick up the car so that we could take delivery of it. Talk about service! Our overall experience was nothing but top-notch - on every level from dealing with sales, to financing, and even the service department. This is now our 7th Honda - all purchased from Gillman Honda. Hands down Honda cars are the best! Thank you for a great experience - we will definitely back in a few years. More

Service The service advisor was friend and kind in approach. He has understanding of the problem, and I believe he is knowledgeable. I will return back there The service advisor was friend and kind in approach. He has understanding of the problem, and I believe he is knowledgeable. I will return back there because of care. More

Waste of time and money I will never bring my Odyssey back to this location and here is why: I bring it in for a noise that I already identified. I told Nevill where it was, I will never bring my Odyssey back to this location and here is why: I bring it in for a noise that I already identified. I told Nevill where it was, what part it was and why I couldn't replace it. I even drew a picture. His answer: the tech will look at and see. I understand the advisers are the frontline and may not fully understand the mechanical needs. The techs diagnose and repair. I got a call Friday afternoon asking if I can leave it until Monday because they cannot duplicate the issue. I get a call Monday with a $1200 estimate to tear into the rear ac unit just to find out what's bad. I had supplied that information already and the tech wasn't sure which part needed to be replaced. I declined the job and said I'd just pay diag fee. I come to pick my van up, which the department had for 3 full days and the panel wasn't even completely installed! That'll be $122, please... Never again... More

It has been almost sixteen years and five new Hondas since I have had anyone besides Honda service my cars! After a visit to Gillman Honda of Fort Bend on Friday, 2/21/2014, where I was told to take my since I have had anyone besides Honda service my cars! After a visit to Gillman Honda of Fort Bend on Friday, 2/21/2014, where I was told to take my Accord back to where it was previously serviced since they could not remove the OEM wheel lock. I took my Honda to another local business here in Richmond since the Mobile Honda dealer is not really convenient to the southwest Houston area. I just got a call that the wheel lock key is stripped and one of the locks is damaged. The locks will likely have to be cut off the car! To make matters even worse, it seems impossible to speak to the general manager or service manager at Gillman Honda of Fort Bend after multiple calls. So much for Honda customer service! More

This is my second Honda Pilot purchased from Gillman Honda Ft. Bend. My sales person was Brenda Peng in the internet sales department. She was pleasant to deal with, very professional and timely in pro Honda Ft. Bend. My sales person was Brenda Peng in the internet sales department. She was pleasant to deal with, very professional and timely in providing information to help me with the purchase decision. More

Our entire experience at Gillman Honda Fort Bend has been everything but a good one. On 08/02/13 I took my family in to the dealership with an appointment at 5. We were greeted by a very unprofessional sales everything but a good one. On 08/02/13 I took my family in to the dealership with an appointment at 5. We were greeted by a very unprofessional salesman David Davis who is no longer there. I figure first impressions should have been a warning sign but decided to give it a chance. Mr. Davis was very pushy and demanded that we tell him if we were just looking or buying. I told him to show us some vehicles and if we were interested we would buy. At this point things were looking slim but the sales manager Phillip Morales came down to talk to us. He was helpful and to take the time out. Well, we ended up buying a 2013 Honda Crv. It was not at the dealership but was told if we bought it we would get it the following morning delivered. We went on with the purchase with the agreement that visors would be put on and that it would be in the driveway the next morning. That however was not the case. The following day at noon we had to call to ask where the call was only to be answered by Mr. Davis asking us if we could pick up the car. After a few minutes of talking he finally says he will be on his way. We then get a knock at the door, who was Mr. Davis. We asked when will the visors be put on and Davis answers back with “we will call” and drives off. 08/11/13 it rains and bit, cut on the wipers and one of the blades flies off. A HUGE SAFETY HAZARD. I called the following day and was told that it could be fixed. However, with job constraints was not able to take the vehicle in. I advised my mom to carpool till I could take it in for her. Friday 08/16/13 I drive up there and was told that they could install the visors and replace the wiper on Saturday. So I made an appointment for Saturday and drove back home. Saturday 08//17/13 I drive out and the service department is closed due to electrical problems. I was told I would have to come back on Monday because they could not get the computers running. I told them that the least they could do is give me a wiper blade to get by if it rains. Again I get told that computers were down and that I would not be able to get a blade till Monday. Overall I give the whole experience of dealing with Gillman Honda Fort Bend a bad rating because things could have been done more professionally like advising customers if the service department is down, listen to the concerns of the customer not just before but after the sale also. If I was asked to recommend this dealership I would not recommend it. There are better dealerships out there. More