Gillespie Ford - Service Center

Best service ever Nick in service is the consumate professional. Extraordinary attention to detail and a master at multitasking. Seriously service with a smile. From ch Nick in service is the consumate professional. Extraordinary attention to detail and a master at multitasking. Seriously service with a smile. From checking warranties to loaner cars to making sure everything was fixed properly, Nick makes the inconvenience of having to get your car serviced a pleasurable experience. Highly recommend. More

Friendly and respectful folks!!! Stopped in for service and everyone involved were very respectful and helpful. I did not feel that any of the employees looked down on me for not havi Stopped in for service and everyone involved were very respectful and helpful. I did not feel that any of the employees looked down on me for not having knowledge of repairs or anything. Great experience all around. More

Great service This dealership has a great service department. I brought in my car for a tune up and the service was great. Employees are all nice and polite. This dealership has a great service department. I brought in my car for a tune up and the service was great. Employees are all nice and polite. More

Bad experience I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppos I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppose to get a free oil change and they charged me for it. Overall I was disappointed. Eric Obenland More

Good Buying experience - Terrible Service I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic straps on the driver seat that hold the lather down. At 2:30 PM we stopped to see if the car was ready.... they hadn't start on it..... They finally called after 5:30 PM to say it was ready, we were unable to pick it up till Tuesday morning due to a schedule conflict. The oil had been changed, but they didn't reset the "Oil Life" indicator, so we did that. The tires were rotated but over inflated to 45 pounds, factory calls for 35. The other problem was the airbag error indicator light was now on. Also of the two seat straps only one had been reattached. I called and asked if I could bring it back on Thursday at 10:00 and the service manager said yes. We dropped it off at 10:00 am... it is now 2:00 PM FRIDAY and we've not heard anything. I've called three times and each time all I get is an answering machine. RATING: "F" for service "F" for responsiveness. Although Gillespie is closer to our home we're going to check both the Libertyville and Antioch Ford Dealers . More

Terrible....multiple times. I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it wa I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it was ready. He told me at least another hour. That would be 6 1/2 hours they had my car!!!! Completely unacceptable!!! This was the 2nd time this occurred. The first time I took my car in for an oil change, was told 1 hour. I left it there, after 3 hours passed I went back in assuming in MUST be ready. The guy told me mine was scheduled next, they hadn't even touched it!!! I said I needed my car and left. This is NOT service in my book! Just a note....I BOUGHT the car from this dealership. Thats another story... :( More

Terrible customer service regarding add on packages. Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service from the Customer Relations Manager Tom Roufus. We bought a 2016 Explorer in March of this year. I chose Gillespie specifically because of the internet sales associate that had been working with us (even though Libertyville was much closer). Our actual sale associate was Ricky Elliston. He was pleasant enough and worked with us to get the best deal. The issues come from our purchase.of the Appearance Protection Package sold to us by Tom Roufus. Mr. Roufus explained all the bells and whistles associated with the purchase of the 3 year $599.00 package. This package includes a clear coat paint guard and leather guard protection. Mr. Roufus also explained this includes in- house detailing every 5 weeks. All we do is call him up, schedule our detailing appointment, and drop off the car. If we needed a loaner they would provide one to us. Sounds simple and easy. Our first appointment was to have the clear coat applied to the car and have a few dings fixed that were present when we initially picked up the car (which our sales rep Ricky told us would be fixed when we came in for our detailing package). I arrive the morning of our appointment to a somewhat confused looking Mr.Roufus. We started talking and he tells me because of the weather that day ( a bit drizzly) that he would prefer not to have the clear coat applied ( because" I wouldn't be able to truly see the benefits") . I'm a bit dumbfounded. A phone call would have been nice to tell me all of this instead of me driving (out of my way) to drop off the vehicle before work. Although he did offer a free tank of gas the next time I came back for my inconvenience. So we reschedule for another time. The second time I drop the car off he again has the confused look as if he was not expecting me. Between the time I arrived, located him, found a loaner to give me it was 45 minutes later. Not quite the drop and go as it was presented to me. I pick up the car only to discover that the dings that were supposed to have been fixed were not even addressed and Mr. Roufus claims he had no knowledge of. Okay, I'll give him the benefit of the doubt. It was obvious our sales rep never relayed the information about the dings to Mr. Roufus. So I had to make yet another appointment. the following week. This next appointment was to fix the dents. I also had to remind him of the tank of gas he promised me. I picked up the car the next day. When I looked over the car I saw the dents had indeed been fixed so I drove home. I get home and my husband looks over the car and asks me if I had looked at it. Apparently in the glare of the sunlight at the dealer I missed two NEW scratches as I was focused on the repairs of the dents. I was furious at this point and done with dealing with Mr. Roufus and Gillespie. My husband called and told Mr. Roufus about the scratches and Mr. Roufus started giving push back to my husband about how " your wife" thought everything was fine ) etc etc. Everything was fine as far as the old dents were concerned. I never noticed the new scratches which I really wouldn't expect from a professional establishment. My husband drove it back that very instant . We picked up the car the next day and they did buff out the scratches. Fast forward to last week ( June 7th) My husband calls to make a detailing appointment. He was told by Mr. Roufus that since he was dropping the car and needing a loaner he couldn't do it until the following week because he had no cars available ( seriously, its a car dealership. You only have ONE or TWO loaners?) Fine. my husband reschedules for yesterday ( June 15). He makes the 20 minute drive to the dealer only to be told YET AGAIN by Mr. Roufus that there was no loaner available. (Does this man not know how to use a phone.?? ) Mr. Roufus told my husband that its only about a 3 hour process and they could shuttle him back home and he could come back around 8:30 pm when the car would be done. Around 7:30 my husband calls Mr.Roufus .They apparently had not gotten around to the car yet and would bring it to our house when it was done later that night. At this point both us are speechless...and fuming. About 10 minutes later we get a call telling us the car was done and would be bringing it to us shortly. They did drop off the car. When we went to inspect it we were very disappointed. When you bring in and pay in advance for a detail job you expect it to be squeaky clean and shine. The front of the car still had remints of old bugs on the front and bird droppings on the hood. The car was still wet from the car wash with water spots and the Armor All that was applied to the tires was once again all over the plastic trim around the wheel well . Please remember this review is only regarding the customer service and quality( or lack there of) of services offered. I am almost afraid to bring it in for an service work. We definitely won't take it back for any more detailing or cleaning. More

paid to much money for a tire balance/rotation dropped of my focus talked to tony. the car had a rough ride to it(bad tire/bent rim?,tony called said they could not feel anything wrong,told tony(se dropped of my focus talked to tony. the car had a rough ride to it(bad tire/bent rim?,tony called said they could not feel anything wrong,told tony(service guy) to rotate/balance the tires. went to pick up the car was handed the bill for $200.00,was told there was an inspection the car?IGUESS i had to pay for the inspection a $200.00 tire balance is UNSAT!!! will not go back for anything. don't the owner have enough money?? beware go to a tire place More

terrific service took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great! took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great! More