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Gilchrist Chevrolet of Port Orchard - Service Center

Port Orchard, WA

4.4
217 Reviews
Call Service Center (800) 803-8091

217 Reviews of Gilchrist Chevrolet of Port Orchard - Service Center

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August 10, 2023

The service was good but the facility wasn't as clean and well kept as it use to be. More

by CEMEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2023

Bill Hamilton was our sales person and he was so nice and understanding. He made the dreadful car buying experience so bearable and easy! More

by mrs.garrison0618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill hamilton
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August 04, 2023

In and out in a timely manner - waiting area has fresh coffee and is kept very clean. More

by LADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2023

The service department at Gilchrist Chevrolet took good care of me when my 2021 Chevy Trailblazer needed work. Luckily, the work was covered by the powertrain warranty, and James went out of his way to fin More

by GABE.EMEKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in the Service Department
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July 28, 2023

Sue was very helpful to me in getting through the process of my badging installation. It was a pleasure to do business with her. Great email communication. Norris Smith More

by SMITHNORRIS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2023

This Service Department always provides excellent, professional work. The service waiting area is always kept clean and is very comfortable. More

by OLIVERTARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Vititoe
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July 26, 2023

After discovering a problem with the used car I just purchased, the general manager put me in one of their newer cars and went to diagnosing the problem. Although the repairs took a little over a week, More

by levi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel (sales), Troy (service) and Kristopher
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July 25, 2023

Knowledgeable on my vehicle and it’s maintenance. Gave me excellent service and price on the work that they preformed. I would recommend the service that I received to anyone that I know. More

by MARK.C.CURTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and James
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July 25, 2023

Terrible customer service! Keep You on hold for 20 minutes. Then when you call back and speak to a Katie she will not give you ANY Supervisors name. Instead she states “we a More

by 500 Realty
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
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Aug 23, 2023 -

500 Realty responded

It took you 1 month to respond. That says it all. It’s Dealerships like Gilchrist that gives a terrible name to the entire car business. I’m very certain Gilchrist will meet the same fate as so many others these last 5 years with the way you treat customers. Good Luck. Your gonna need it. ALOT of it.

Aug 23, 2023 -

Gilchrist Chevrolet of Port Orchard responded

Thanks for the encouraging words, it is not unreasonable for being upset however being insulting is another topic. We hope for the best and if you ever want to talk please feel free to call. We can not make everyone happy however we are willing to try.

Aug 23, 2023 -

500 Realty responded

Exactly. Your employee was very very rude and insulting. Unless, of course you approve of 20 min hold times and employees hanging up on customers.

Aug 23, 2023 -

Gilchrist Chevrolet of Port Orchard responded

I would hope for some understanding on employee behavior under stressful scenarios to be different, and some do not know how to handle hard stress phone calls. At this point the only thing we do is make this into a positive learning experience. We appreciate the outreach and always have understanding when it comes to mistreatment or miscommunication especially with the volume of customer traffic we have. We hope to see you in the future and if it makes it easy for you ask for Kris and his main role is to ensure customer satisfaction and transparency in all departments. Thanks again.

July 24, 2023

If you want a no xx experiance go to Steven Love Hewitt he's the BEST More

by steveatheartland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Love Hewitt
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