Gilchrist Chevrolet of Port Orchard

Warranty work was scheduled and performed in a timely manner. Service desk was extremely helpful. I hate asinine surveys like this which require responses when you have nothing to add. manner. Service desk was extremely helpful. I hate asinine surveys like this which require responses when you have nothing to add. More

I noticed my vehicle was due for an oil change (on Tuesday), I called Gilchrist to schedule an appointment to get this done because my sales experience with Kris, Chris and Luis was amazing and I want Tuesday), I called Gilchrist to schedule an appointment to get this done because my sales experience with Kris, Chris and Luis was amazing and I wanted to give their service department an opportunity. Haley answered the phone, she was so sweet and told me she could get me in for an oil change on Thursday. I dropped my vehicle off Thursday morning with Sue and had a ride to work so they were able to keep my vehicle all day with no pressure of me waiting for it to get done ASAP. Sue was very helpful, funny and a pleasure to work with. The gentleman sitting next to her (I believe his name was James) was very chatty and also very kind. Sue called me shortly after I left to let me know that they didn’t have an oil filter in stock for my vehicle but would have one from their local supplier within an hour, I appreciate the honesty and great communication. During a break at work I noticed I’d missed Sue’s phone call but she left me a message to let me know that they’d received my filter and that my vehicle was ready for me to pick up. My experience with the service department was as great as I could expect and I will definitely be back for any future service needs. More

They worked very hard to make sure we got the vehicle we wanted. They also have been great with follow up. wanted. They also have been great with follow up. More

Nice employees. Comfortable waiting room. Clean environment. Checked my car over and did what I wanted done. Comfortable waiting room. Clean environment. Checked my car over and did what I wanted done. More

Friendly and very respectful great customer care service I’ll be going back for my next vehicle I’ll be going back for my next vehicle More

The vehicle was not as advertised, and the dealership was not transparent about the extra mileage. Only after driving off the lot did I realize the odometer had over 500 extra miles—an important detail that not transparent about the extra mileage. Only after driving off the lot did I realize the odometer had over 500 extra miles—an important detail that was not disclosed in the sales documentation. Had I known this, I would have requested an adjustment to the agreement. This kind of deception is unacceptable and reflects a lack of integrity. More

I wanted a very specific vehicle/color. They picked up the wrong color combination and said "it shouldn't matter because you will be inside the vehicle". I eventually told them I wanted the They picked up the wrong color combination and said "it shouldn't matter because you will be inside the vehicle". I eventually told them I wanted the color I originally requested or I didn't want the vehicle. They agreed to do a wrap, so I purchased the vehicle. Part of the purchase was the all weather floor liner package (discussed before the purchase). The floor liner package was not ordered until five days after I left with the vehicle. It took almost 3 weeks for them to get the floor liners in, and communication was lacking. They did try to fix the issue by vacuuming out the vehicle. The cargo liner and seat back protectors are apparently on backorder, so the sales associate purchased a temporary cargo liner until mine comes in. Disappointed with the lack of communication and all of the delays, but I do appreciate the obvious efforts to rectify the situation. They even offered my son a hat, but he said no. More

Done ahead of estimated time with friendly service department. Worked with my warrenty directly and made repair in timely manner. department. Worked with my warrenty directly and made repair in timely manner. More

This was the best car buying experience we have ever had. Everyone we interacted with was exceptional. I found the car we ended up buying online and submitted an inquiry and almost immediately received a cal Everyone we interacted with was exceptional. I found the car we ended up buying online and submitted an inquiry and almost immediately received a call from Steve Hewitt who got me the information I requested with the best price we had found for the vehicle and there were no surprises not excessive fees as we had experienced at other dealerships. Then when we called back to buy the car we were taken care of by Chantel Ellis and she was great. We drove for 4 hours from Hermiston Oregon and on the trip I was questioning the window in buying it so far away, but when we got there it was ready and the paper work just needed signed and it was a great experience. Thank you Gilchrist. More

Beautiful Suburban. Just what we were looking for. Manager reduced the sale amount by a small amount. Usual sales tactics but they made the purchase easy. The financial Just what we were looking for. Manager reduced the sale amount by a small amount. Usual sales tactics but they made the purchase easy. The financial man we talked to lied to us about how much it would cost to replace the key fob, though. More