Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Kimberly, for sharing your experience with us. We’re truly sorry to hear about the challenges you faced when picking up your truck. Waiting to receive your vehicle and learning about the break-in must have been upsetting, and we regret any stress this caused. To help ensure clarity with all our customers, we ask everyone to sign an authorization form when leaving their vehicle with us. This form acknowledges that, while we do our best to protect vehicles on site, certain situations—such as theft or other incidents beyond our control—can occasionally happen. This is a standard practice among dealerships, but we understand it doesn’t make the situation any easier. We want to make sure the service light issue is fully addressed and will work with you to minimize any inconvenience. Please feel free to reach us directly at 253.284.4471 to arrange a follow-up and ensure everything is resolved to your satisfaction. Thank you again, Kimberly, for bringing this to our attention. We hope we can restore your confidence in our team and services.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Tay, for sharing your experience with us. We sincerely apologize for the issues you faced regarding the vandalism of your vehicle and the seatbelt lock. We understand how upsetting this situation must have been, and we truly value your feedback. At our dealership, we are committed to taking every precaution to ensure the safety and security of our customers’ vehicles while they are in our care. Our trained staff conducts routine checks to maintain a secure environment, but we acknowledge that some incidents, like vandalism, are beyond our control. To ensure clarity, we have all customers sign an authorization form when leaving their vehicles with us. This form outlines our policy regarding potential loss or damage that may occur while the vehicle is on our property. We want to assure you that we take your concerns seriously and are always here to support you. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please feel free to reach us directly at 253.284.4471. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you once again for bringing this to our attention, Tay. We appreciate your understanding and look forward to the chance to assist you.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Dawn! We're thrilled to hear that Kristi provided you with excellent service, and we appreciate your kind words about our service center. Efficiency is a top priority for us, and we're glad it showed during your visit. We look forward to welcoming you back to Gilchrist Auto Center!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Rod, for taking the time to share your experience! We're glad to hear that you found our team polite, friendly, and professional. It's great to know that Shade was able to assist you and show you a car that caught your interest. We appreciate your kind words and hope to see you again soon at Gilchrist Auto Center!