Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Tacoma, WA
1,807 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Not happy with how my vehicle was cared for. My plastic floor mat was removed and muddy footprints were on my floor mat. There were Boot marks and scratches on the door panel and speaker cover My plastic floor mat was removed and muddy footprints were on my floor mat. There were Boot marks and scratches on the door panel and speaker covers. My automatic seat settings were completely rearranged to an auto laydown position, which I’m quite sure isn’t a factory default. I won’t be returning for service. More
The staff is friendly but they were short handed and it took longer to complete the oil change & tire rotation services. took longer to complete the oil change & tire rotation services. More
Timely service, good suggestion on additional items that should be replaced, Kept car clean, easy checkout should be replaced, Kept car clean, easy checkout More
I can't rate it higher than fair. I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servic I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servicing provided with the purchase of my car. All the staff was very pleasant. More
Mason was great, very helpful with my repairs and working with my insurance company. He kept me informed. with my insurance company. He kept me informed. More
Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disconnected 3x before I decided to just show up. Setting expectations ahead of time is immensely important. If I would have been told a 20 minute oil change would take 3 hours i could have planned for that. Realistic expectations were not offered as I was told 1 hour. This is now the 3rd time for my maintenance oil change on my new car purchased there. If this continues I will buy next car elsewhere More
Very pleasant to deal with Susie is amazing also Robin and Brenda in the parts department know there stuff. and Brenda in the parts department know there stuff. More
Very professional business. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. More
Very grateful for the wonderful experience in having my dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. More
My service advisor for my last couple of visits was very pleasant to deal with. In don’t remember her name . pleasant to deal with. In don’t remember her name . More