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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,807 Reviews

1,807 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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November 23, 2024

Not happy with how my vehicle was cared for. My plastic floor mat was removed and muddy footprints were on my floor mat. There were Boot marks and scratches on the door panel and speaker cover More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall service personnel
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for bringing this to our attention. We deeply regret hearing about your experience and the condition in which your vehicle was returned to you. This is not the level of care we strive to provide, and we’d like the opportunity to make things right. Please contact us directly at 253.284.4471 so we can address your concerns and work toward a resolution. Your feedback is invaluable, and we hope to regain your trust.

November 22, 2024

The staff is friendly but they were short handed and it took longer to complete the oil change & tire rotation services. More

by T Messer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly, though we apologize for the longer-than-expected wait during your visit. We appreciate your patience and understanding as we work to provide the best service possible, even during busy times. We look forward to serving you more efficiently in the future!

November 22, 2024

Timely service, good suggestion on additional items that should be replaced, Kept car clean, easy checkout More

by Herbdwyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind review! We’re thrilled to hear you appreciated the timely service, helpful suggestions, and care our team provided. Keeping your car clean and ensuring an easy checkout are always top priorities. We look forward to assisting you again!

November 21, 2024

I can't rate it higher than fair. I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servic More

by jas037ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your feedback. We’re glad to hear you found our staff pleasant, but we’re sorry the timing of your service fell short of expectations. Your time is valuable, and we’ll use your comments to evaluate how we can improve efficiency while maintaining the quality of our service. We appreciate your patience and the opportunity to assist you, and we hope to provide a smoother experience next time.

November 21, 2024

Mason was great, very helpful with my repairs and working with my insurance company. He kept me informed. More

by mikemoore2393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re so glad Mason was able to assist you with your repairs and work seamlessly with your insurance company. Keeping you informed throughout the process is something we take pride in. We appreciate your kind words and look forward to helping you again in the future!

November 21, 2024

Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc More

by j_bell43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Tramm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not know names
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience. We deeply regret the delays and communication issues you faced during your service visit. Setting accurate expectations and respecting your time is a priority for us, and it’s clear we fell short in this instance. Your feedback is invaluable, and we’ll be reviewing this internally to ensure better communication and timeliness moving forward. We value your business and hope to have the chance to restore your confidence in our service team.

November 20, 2024

Very pleasant to deal with Susie is amazing also Robin and Brenda in the parts department know there stuff. More

by Chucksters73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for the great feedback! We’re so happy to hear you had a pleasant experience working with Susie, and that Robin and Brenda in parts were able to assist you so well. It’s always great to know our team made a positive impression. We truly appreciate your trust and look forward to seeing you again!

November 20, 2024

Very professional business. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. More

by jandcbraden
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear you found our business professional and appreciate the convenience of our alternate waiting rooms. We apologize for the vending machines being empty and will work to ensure that’s addressed. Thanks again for your valuable input, and we look forward to your next visit!

November 19, 2024

Very grateful for the wonderful experience in having my dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. More

by leonibelle501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Ketcham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re so happy to hear that you’re enjoying your dream car, the Buick, and that the offer of zero interest and lifetime free oil changes made your experience even better. We truly appreciate your trust in us and are thrilled to have been part of making your dream car a reality!

November 17, 2024

My service advisor for my last couple of visits was very pleasant to deal with. In don’t remember her name . More

by crash0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for sharing your experience! We're thrilled to hear that your service advisor made your last couple of visits so enjoyable. It’s always our goal to provide a friendly and helpful experience, and we look forward to welcoming you back next time!

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