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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,807 Reviews

1,807 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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December 01, 2024

My truck has been to the shop five times now to try to figure out what’s wrong with it. On the last visit, I knew what was wrong with it, but was told it was under warranty after getting there was told so More

by Hmikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi Howell
Dec 02, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We understand how frustrating it can be to deal with repeated visits and changes regarding warranty coverage. Diagnosing vehicle issues can sometimes reveal unexpected problems, and unfortunately, warranty eligibility can shift based on the specific repairs needed. We truly want to help make things right and appreciate your patience. Please don’t hesitate to call us directly at 253.284.4471 to share your insight and experience—we’re here to support you and improve your experience.

November 29, 2024

Great Great customer service and nice waiting room and great location easy to get there More

by JODYSCALARA
Recommend Dealer
Yes
Dec 02, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for the wonderful feedback! We're thrilled you enjoyed the great customer service and found our waiting room comfortable and convenient to access. We look forward to serving you again!

November 28, 2024

Just Outstanding customer service and support Right from the start had a couple issues And the service department got me in With an appointment in less than 24 hours Wish my health care provider h More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for the fantastic feedback! We’re thrilled our service team could address your needs so quickly and provide the support you deserved. It’s an honor to be compared so favorably—your satisfaction means everything to us!

November 27, 2024

They preformed the tailgate recall very timely and got us out quickly. Very happy this trip. More

by papaken5591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We're thrilled to hear the tailgate recall was handled quickly and efficiently. We’re glad we could make this visit a positive one for you!

November 27, 2024

An excellent job, as always. In their thorough inspection they found a dirty cabin filter that I had not though about. Thanks for the service. More

by gesalts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for the kind words! We’re glad our team could catch the cabin filter issue during the inspection and keep your vehicle in top shape. We appreciate your trust and look forward to helping you again!

November 26, 2024

Somewhat pleased overall. Vehicle brought in for three separate issues. Two of three were addressed with satisfactory results. One issue seemed to be ignored or forgotten. I’l More

by Kgibbings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your honest feedback. We’re glad to hear two of your concerns were addressed to your satisfaction but regret that one issue wasn’t fully resolved. We value your trust and are committed to improving. Please don’t hesitate to reach out if there’s anything we can do to assist further. We hope to make your next visit a 5-star experience!

November 26, 2024

I had my oil changed and the service department was fast, friendly and fare priced. More

by renordy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re glad to hear our service department delivered fast, friendly, and fairly priced service. We appreciate your trust and look forward to helping you again in the future!

November 26, 2024

Made an appointment for an oil change and to have two issues I was having addressed. I knew exactly what the issues were, filled in the service department when scheduling and when dropping off the vehicl More

by nwmondou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Christensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating it must have been. Clear communication and resolving issues efficiently are priorities for us, and it sounds like we fell short in this instance. Please reach out to us at 253.284.4471 so we can discuss this further and work to make things right.

November 26, 2024

Got my 2014 210K miles Chevy Equinox timing chain and water pump R&R. They always do professional work, never once had to take my car back for rework on maintenance performed. Car is running like brand n More

by RANDOLF.CABILLAJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re thrilled to hear your Chevy Equinox is running like brand new after the timing chain and water pump replacement. It’s great to know our team’s professional work has earned your trust over the years. We’re here whenever you need us, and we appreciate you choosing us to keep your car in top shape!

November 25, 2024

Excellent service, communicates well regarding any changes to an estimate, and guaranteed great work on my car! More

by Chris O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Chris! We’re so glad to hear you appreciated our service and clear communication. It’s always our goal to deliver excellent work and keep you informed every step of the way. We look forward to helping you with any future needs!

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