Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Always courteous and helpful. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. More

They did exactly what I asked them to when programing my chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased More

Suzi did a great job keeping me informed and getting my job completed. This is not the first time that Suzi has taken good care of me. job completed. This is not the first time that Suzi has taken good care of me. More

This may be a review of service departments in general but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. More

Vehicle was taken to shop, vehicle was given to me still broken after being in the shop for 2 days. Had to get it towed back to GMC services. Still had pay for services that was not render to us. I was told broken after being in the shop for 2 days. Had to get it towed back to GMC services. Still had pay for services that was not render to us. I was told that technician was looking on goggle to determine what was wrong with it Check out the paperwork. Should have got a discount on vehicle car was in the shop 3 to 4 days was not pleased with the service and still had to pay very disappointed. More

First of all, no one gave me updates from my car. I had to call myself and ask when my car was ready. No one had answers for me and when I finally got an answer, I found out my car was fixed for almo I had to call myself and ask when my car was ready. No one had answers for me and when I finally got an answer, I found out my car was fixed for almost 2 weeks upon picking up my vehicle, I found that the check engine light was still on. I took it back the same day. They still didn’t know what was wrong. Had someone look at it again to come the next day and find the same issue once they did further troubleshooting, they told me what the issue was. I decided not to continue service with them because of their unprofessionalism upon picking up my vehicle for the third time the vehicle would not crank over during the last time troubleshooting They ran the car into the gas was empty so when I picked it up, the car would not turn on one of the technicians had to put some gas in my car for me to leave. I would not recommend anyone who has a Chevy to get any service done at this dealership throughout this process. Everyone was confused about my vehicle and no one knew what was going on and no one offered me any type of Help for inconveniencing me. I have a rental car that I have had for entirely too long because of the poor communication of this dealership. More

Kristi Howell is a pleasure to work with. She kept me aware of the repair status and costs with a pleasant demeanor. She kept me aware of the repair status and costs with a pleasant demeanor. More

There initially was an issue with parts, however, they rescheduled me and took care of my vehicle. Mason is the best there... Always handles the situation and it is obvious he cares for customers. Thank rescheduled me and took care of my vehicle. Mason is the best there... Always handles the situation and it is obvious he cares for customers. Thanks, Mason! More

Fantastic! Spilled a can of paint in the back and they got us in for a detail right away. No sign of paint and came back like new! Spilled a can of paint in the back and they got us in for a detail right away. No sign of paint and came back like new! More

The service department at Gilchrist always has my car worked on reasonably fast, and the advisers and staff are always friendly and knowledgeable. worked on reasonably fast, and the advisers and staff are always friendly and knowledgeable. More