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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,868 Reviews

1,868 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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November 19, 2019

Service Experience Everything was fine. The lady at the back desk could have been a bit more attentive. Seemed to be overwhelmed with paperwork and was more concerned More

by justrpooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and leave a comment about your recent experience with us. We appreciate all feedback and your comment has been passed along to management. If you would like to speak to our service Manager, please feel free to email Ryan to ryan@gilchristauto.com about your visit. Otherwise we will take your feedback and use it to improve. Hopefully we have a chance to earn your business in the future and look forward to continue servicing your vehicle as a Gilchrist Auto Family Member!

November 18, 2019

Oil change The service was quick and my apt time slot was convenient . I had an engine concern and they couldn't find anything wrong. But I will keep a journal More

by ycspins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cant remember
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write about your recent visit with our Service Department here at Gilchrist. We do our best to stay right on time and to make the most of your time spent here at the dealership. Keeping a journal is a great way to record any issues as sometimes we can not replicate the concern here at the dealership. If your issue continues and we can not seem to duplicate it, we will be happy to have one of our mechanics ride along in the vehicle with you to try to duplicate the concern! Thank you for being a Gilchrist Auto Family Member!

November 18, 2019

Service The service department did a great job. The employee that repaired the headliner did a great job. The employees in service always treat me like family More

by TREX0013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing about your recent visit and for giving us a nice review! As a 4th generation, family run dealership, we do our best to ensure that all of our customers are treated like family! Thank you for being apart of our Gilchrist Auto Family and we look forward to seeing you for future vehicle needs.

November 15, 2019

Service Professional, very timely, willing to work with customer. Very pleasant waiting area. Not to say more then one area to wait with coffee. Dressed profe More

by raymond.ballard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John G
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Raymond for taking the time to write us a review and for explaining a little about why you enjoyed your time here! We do our best to ensure that every visit is enjoyable and that we have anything you may need to be comfortable while you wait! Thank you for being a Gilchrist Auto Family Member!

November 13, 2019

Replacement Keys Brenda was vey Helpful with my key replacement Brenda souls be recognized for her customer service. She did an outstanding job for sister and I More

by wiljod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us and other know about your recent visit with us here at Gilchrist. We are happy to hear that you enjoyed your recent experience and we were able to offer you exceptional service. Thank you for being a Gilchrist Auto Family Member!

November 12, 2019

Very Good experience nice and Friendly staff wait was not to long price was not to bad. Service area was clean with a T.V. More

by kbellsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us know about your recent visit and letting other know about what we have to offer. We do our best to offer exceptional service in a timely manner, as well as keep you comfortable while you wait. Thank you for being a Gilchrist Auto Family Member and we will see you for your continued vehicle maintenance needs!

November 12, 2019

Great Service I take my vehicles here for all my services great staff and great customer service I recommend anyone who is looking for a great place that makes you More

by amarshall4373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as write such a nice review. We are happy to hear that you enjoyed your recent visit with us here at Gilchrist! We look forward to seeing you around in the near future and THANK YOU for being a Loyal Gilchrist Auto Family Member!

November 12, 2019

best plc in tacoma I have always had a good experience when coming in,the service is so good perfection,always kin's&fast ,always come back if i had2 More

by GMCmy truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Baespflug, Juliana Celis
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a review and referencing us as the best place in Tacoma! We are happy to hear that you are pleased with the service we offer on your GMC truck and we look forward to seeing you around in the future for maintenance as needed. Thank you for being a Loyal Gilchrist Auto Family Member!

November 06, 2019

Great timely service Customer service person Kristi was very friendly and supportive to answer any questions about the work that was to be done on my vehicle. Service was More

by HFLEMING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for leaving a comment about your recent visit. We are very luck to have Kristy on our Gilchrist Auto Team and are pleased to hear that you enjoyed your recent visit with her. If there is ever anything that we can do for you in the future, please let us know and we are happy to help! Thank you for being a Gilchrist Auto Family Member!

November 05, 2019

Oil change They did an amazing job. The wait time is real fast it only took an hour they were super friendly to help get it started the people giving you back y More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a review about your recent visit. Your feedback has been passed along to our Service Manager, Ryan, and we will do our best to improve for your next visit. We are happy to hear though that you still recommend us and hope to have the chance to earn your business in the future!

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