Gilchrist Chevrolet Buick GMC Dealership Tacoma

Good price,horrible customer service. I got a good price on my vehicle but the customer service here is horrific. After buying my car, not once did the dealership including my salesperson I got a good price on my vehicle but the customer service here is horrific. After buying my car, not once did the dealership including my salesperson reach out and ask how things were going. I found the sales manager to be pushy and rude. I wasn't offered snacks or coffee though it took hours to finish my sale, until I was leaving. They appeared to just make me wait to tell me the finance options so I'd be less likely to give up after investing so much time. It took weeks of calling multiple times to get the person who does license and registration work to send my paperwork to Oregon. I had a GM rebate that they failed to tell me I had to send paperwork to GM. They said they would take care of it and I was charged an extra month payment for my previous car because of this and had to contact them multiple times. So I would say if you don't mind incompetent service with people who care nothing about you as a customer, then this is your place to do business👍. More

Thanks Josh! Josh was my sales rep, and he was amazing! I was coming up from Portland by train and he even picked me up at the station. He got me into the car I wa Josh was my sales rep, and he was amazing! I was coming up from Portland by train and he even picked me up at the station. He got me into the car I wanted for well under budget (Brand new 2017 Chevy Spark LS for $9,800! I'm from Oregon, so no sales tax). The whole experience was great, no hassles, everything was smooth sailing, and everyone at the dealership was really friendly. Josh answers his phone every time I have a question (which happens.... a lot...). I'm a super happy customer, I'd absolutely buy my next car from Josh + Gilchrist!!! More

Easy Superior Service I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother wit I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy. More

Horrible maintenance service I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty i I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty if it doesn't cover my vehicle when it has wear and tear on normal items. At this point I'm never referring my friends and co workers to this place ever again. More

Best sales experience ever This place is great. Paul Verderico was a nice, totally honest salesman. Stephanie Gilchrist was a pleasure to deal with. Plus oil changes for life. I This place is great. Paul Verderico was a nice, totally honest salesman. Stephanie Gilchrist was a pleasure to deal with. Plus oil changes for life. I love this place. More

Consistently poor service I'm leasing a Buick Enclave and have taken it in for regularly scheduled oil changes and defects in craftsmanship such as the break pedal casing falli I'm leasing a Buick Enclave and have taken it in for regularly scheduled oil changes and defects in craftsmanship such as the break pedal casing falling off and the seal coming undone on the moon roof. This is supposed to be a luxury vehicle mind you. Each time I visit they act as if they are annoyed. They supposedly "fixed" the pedal by just sticking it back on which I had already done several times before I could find the time to bring it in. Needless to say it fell off within 10mins of me driving off the lot. They didn't even bother to put an adhesive on it. I was also informed that the moonroof seal would probably not be covered by my warranty since it "appeared" that I take my car to automatic car washes. Hogwash! They have no desire there to establish long term relationships with their customers. I will NEVER go there again. And if you value being treated with respect when it comes to how you spend your hard earned money and your time, you wouldn't either. More