Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,328 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,328 reviews
November 17, 2024
My service advisor for my last couple of visits was very pleasant to deal with. In don’t remember her name . pleasant to deal with. In don’t remember her name . More
by crash0811
Verified Customer
November 16, 2024
Dealer helped to ensure I had a rental by diagnosing a day early after my transmission failed 2 months after purchasing a new vehicle. Advisor Christi kept in touch and answered all questions. day early after my transmission failed 2 months after purchasing a new vehicle. Advisor Christi kept in touch and answered all questions. More
by BABYGIRL532
Employees Worked With
Christi in service
November 15, 2024
Great customer service. Thanks for keeping me updated and knowing what to expect. Will be coming back Thanks for keeping me updated and knowing what to expect. Will be coming back More
by Cbooney2003
Employees Worked With
November 14, 2024
I just bought a 2019 GMC Sierra and wanted to have it serviced and inspected for a couple issues. I chose to go to Gilchrest because that's where the original owner bought the truck. When I got there I serviced and inspected for a couple issues. I chose to go to Gilchrest because that's where the original owner bought the truck. When I got there I was ignored for about 5 minutes when finally called over to a service advisor. Once in front of him, I wasn't welcomed or even said hello to. We went over what I wanted completed and I left. Later that afternoon they let me know it was ready and when I got there, once again ignored. I went up to the service area to ask about my truck and she told me to go to the cashier. They didn't review the service or discuss the issues I wanted looked at until I asked them. I expect more from a service department especially in the communication department. This was not a good experience and most likely will find a new place to take my truck to next time. More
by cscottwagar
Employees Worked With
November 13, 2024
The service center did a good job and got the work done on my car in a timely manner. on my car in a timely manner. More
by Roberto D. Cambia
November 11, 2024
Thank you, Shade for the amazing help to get a beautiful truck! We love your friendly attitude! We will recommend our friend/family to meet you! truck! We love your friendly attitude! We will recommend our friend/family to meet you! More
by cfwjkl
Employees Worked With
November 09, 2024
Shade is an excellent sales rep Came in just to look and with his help leaving with a new Colorado . He was so helpful and very friendly. and with his help leaving with a new Colorado . He was so helpful and very friendly. More
by Tmvrw70
November 08, 2024
Very easy and fast way to setup an appointment online and get a confirmation via email get a confirmation via email More
by aries46400
Employees Worked With
November 06, 2024
I had a set appointment for some recall issues. All issues were resolved in a timely and business like manner. Hooray for Gilchrist GMC! All issues were resolved in a timely and business like manner. Hooray for Gilchrist GMC! More
by robertgeppert
Employees Worked With
November 06, 2024
My call was answered promptly and Jeff set a time for me to view my choice with the desired results. Everyone I met was concerned for me, helping me through the process. to view my choice with the desired results. Everyone I met was concerned for me, helping me through the process. More
by DFRICK77
