Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,328 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,328 reviews
November 22, 2024
Timely service, good suggestion on additional items that should be replaced, Kept car clean, easy checkout should be replaced, Kept car clean, easy checkout More
by Herbdwyer1
Verified Customer
November 21, 2024
I can't rate it higher than fair. I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servic I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servicing provided with the purchase of my car. All the staff was very pleasant. More
by jas037ellis
Employees Worked With
November 21, 2024
Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disconnected 3x before I decided to just show up. Setting expectations ahead of time is immensely important. If I would have been told a 20 minute oil change would take 3 hours i could have planned for that. Realistic expectations were not offered as I was told 1 hour. This is now the 3rd time for my maintenance oil change on my new car purchased there. If this continues I will buy next car elsewhere More
by j_bell43
Employees Worked With
Other Employees :
Do not know names
November 21, 2024
Mason was great, very helpful with my repairs and working with my insurance company. He kept me informed. with my insurance company. He kept me informed. More
by mikemoore2393
Employees Worked With
November 21, 2024
Sean was very Good! Easy to work with and knowledgeable about the truck he was selling, made the purchase process easy as well. Easy to work with and knowledgeable about the truck he was selling, made the purchase process easy as well. More
by golfnric
November 20, 2024
Very pleasant to deal with Susie is amazing also Robin and Brenda in the parts department know there stuff. and Brenda in the parts department know there stuff. More
by Chucksters73
November 20, 2024
Very professional business. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. More
by jandcbraden
November 19, 2024
We recently bought a Tahoe and it was such a seamless experience. Shade was extremely knowledgeable and made our purchase really quick and easy! He also helped us understand each function on the Tahoe be experience. Shade was extremely knowledgeable and made our purchase really quick and easy! He also helped us understand each function on the Tahoe before we left the lot. We really appreciated his attention and care through each step of the buying process. More
by T_Lorenzen
Employees Worked With
November 19, 2024
No pressure sales people, finance we’re very helpful and a pleasure to work with a pleasure to work with More
by BECKYHOWDY
November 19, 2024
Very grateful for the wonderful experience in having my dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. More
by leonibelle501
Employees Worked With
