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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,404 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,404 reviews
January 09, 2025
Issues with my battery factory warranty they fixed it at no charge very satisfied customer no charge very satisfied customer More
by SWEETC1967
Verified Customer
January 09, 2025
Incredibly slow to respond poor customer service. Took three appointments to get our issues solved because of lack of attention to detail. Took three appointments to get our issues solved because of lack of attention to detail. More
by JENNYLANGELO
Employees Worked With
January 09, 2025
This was a great experience from the time we entered the lot until we drove off with our new truck, our sales person was awesome and extremely helpful and the gentleman in finance depaRtment was super funny lot until we drove off with our new truck, our sales person was awesome and extremely helpful and the gentleman in finance depaRtment was super funny and helpful I will be back to purchase my next vehicle from this dealer More
by DJPETTET
January 07, 2025
Steve is always a pleasure to deal with and the dealership is clean, friendly and professional. I will be back! dealership is clean, friendly and professional. I will be back! More
by DAVIDC16
Employees Worked With
January 06, 2025
Great crew to work with. Friendly and knowledgeable. Work was done on time and at fair price. Friendly and knowledgeable. Work was done on time and at fair price. More
by ED.ENGELHARDT
Employees Worked With
January 05, 2025
salesman was very knowledgeable about the product. ..finance department was quick and accurate and the sales department wasted no time in getting me what i needed ..finance department was quick and accurate and the sales department wasted no time in getting me what i needed More
by sprice5
January 04, 2025
Love thus place! I'm always taken care of by the Service Department...Great group of people! I'm always taken care of by the Service Department...Great group of people! More
by Mtramm62
January 04, 2025
Bought new vehicle there brought in for oil change along with service topping fluids off antifreeze brake fluid both low had to ask for multi-point vehicle inspection sheet, poor service noted,for a respect with service topping fluids off antifreeze brake fluid both low had to ask for multi-point vehicle inspection sheet, poor service noted,for a respectful establishment you’d think you have more pride in your service with respect to your client that bought the vehicle at your establishment, not impressed at all 😩 More
by CORRINAMARKLEY
Employees Worked With
January 04, 2025
My New Chevy Equinox EV is awesome! Great job on the EOY pricing incentives. The problem lies in the fact, I was specific about having the EV fully charged and paperwork ready to sig Great job on the EOY pricing incentives. The problem lies in the fact, I was specific about having the EV fully charged and paperwork ready to sign when I arrived. It took 2.5 hours to complete which made my drive back to Bend over 8 hours due to charging issue and traffic at Mt. Hood which I would had avoided if I left early as planned. My advice is to improve your process simply by follow your customer’s request and streamline the signing process. Nobody likes to waiting around your showroom while the team is scrambling to get the paperwork completed. The dealership looks great! Just make it easy and timely and you will earn loyalty form your customers and sell a lot more car! Sincerely, Greg Vann Bend, OR More
by GHVANN1
January 04, 2025
No pressure, explained things well, friendly and professional. Always feel comfortable buying a car there. professional. Always feel comfortable buying a car there. More
by DAVIDC16
