Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,404 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,404 reviews
January 11, 2025
i thought i had not received a phone call when ready, but 2 days later i got the voice mail on a different wifi. not sure what happened 2 days later i got the voice mail on a different wifi. not sure what happened More
by JUDYK.5
Verified CustomerEmployees Worked With
January 11, 2025
Friendly, very knowledgeable, knew the vehicle, helpful, work sufficiently with others. Look forward to working with him again! work sufficiently with others. Look forward to working with him again! More
by snopig
January 11, 2025
Outstanding team and group of professionals! Extremely efficient and well organized. Customer service was excellent! Extremely efficient and well organized. Customer service was excellent! More
by puaka2nu
Employees Worked With
January 11, 2025
Will Kercham and Izzie Martinez did a wonderful job of taking care of us. We were in and out in a few hours with a new Blazer EV. They were so good that we came in the next day and left again in a few ho taking care of us. We were in and out in a few hours with a new Blazer EV. They were so good that we came in the next day and left again in a few hours with a second Blazer EV. My wife and I now each have a brand new Blazer EV and couldn’t be happier. More
by ED.ENGELHARDT
January 10, 2025
Mr Stacy was very attentive to my requests and I think he went above and beyond my expectations. went above and beyond my expectations. More
by dkflowers
January 10, 2025
Great customer service and no high pressure sales. I would use them again and recommend them to others. I would use them again and recommend them to others. More
by MFULGHUM209
January 10, 2025
I have recommended Gilchrist auto to all my friends. Best care dealership and custome care Best care dealership and custome care More
by debbiemullings84
January 10, 2025
I had a recall and they were able to give me an appointment to come in, I had call another dealer but it went to voice mail and they didn't call me back until the next day. I didn't care for that, appointment to come in, I had call another dealer but it went to voice mail and they didn't call me back until the next day. I didn't care for that, you figured you buy from a dealer more than one and they get back with you late. A++++++ to thus dealer and the next time I will think about buying from Gilchrist next time. More
by bigpapaiam
Employees Worked With
January 09, 2025
We just bought a second car at this dealership. We were angry that it was never disclosed that there was only one key for the car. As a car bravo vehicle we expected this would’ve been one of the 1 We were angry that it was never disclosed that there was only one key for the car. As a car bravo vehicle we expected this would’ve been one of the 100 odd points that were on the checklist. We were only told that there was only one key as we drove off, to catch our ferry When we asked that same evening to have a key ordered we were flat out refused by the dealership. What had been a good experience that brought us back to buy the second car has now made us feel cheated and badly used. We didn’t quibble about any of the add-on fees for the purchase - and we feel a second key is absolutely fair to get now. And it should have been disclosed as missing while we sat there for 2.5 hours as we first looked at the car and then cooled our heels waiting for the purchase process to conclude. And it should be ordered for us now. We are awaiting a call. 206-291-8266. More
by marypbrowning
Employees Worked With
January 09, 2025
Service Dept is very professional. ..I appreciated that they called to verify ALL work requested before performing any services as I dropped it off the night before. Great work! ..I appreciated that they called to verify ALL work requested before performing any services as I dropped it off the night before. Great work! More
by THE3ANDME
Employees Worked With
