Gilchrist Chevrolet Buick GMC Dealership Tacoma

First of all, no one gave me updates from my car. I had to call myself and ask when my car was ready. No one had answers for me and when I finally got an answer, I found out my car was fixed for almo I had to call myself and ask when my car was ready. No one had answers for me and when I finally got an answer, I found out my car was fixed for almost 2 weeks upon picking up my vehicle, I found that the check engine light was still on. I took it back the same day. They still didn’t know what was wrong. Had someone look at it again to come the next day and find the same issue once they did further troubleshooting, they told me what the issue was. I decided not to continue service with them because of their unprofessionalism upon picking up my vehicle for the third time the vehicle would not crank over during the last time troubleshooting They ran the car into the gas was empty so when I picked it up, the car would not turn on one of the technicians had to put some gas in my car for me to leave. I would not recommend anyone who has a Chevy to get any service done at this dealership throughout this process. Everyone was confused about my vehicle and no one knew what was going on and no one offered me any type of Help for inconveniencing me. I have a rental car that I have had for entirely too long because of the poor communication of this dealership. More

Kristi Howell is a pleasure to work with. She kept me aware of the repair status and costs with a pleasant demeanor. She kept me aware of the repair status and costs with a pleasant demeanor. More

Great to work with. Walked me through the entire process from start to finish and made everything go very smooth. My salesman, Skyler Clinton, went above and beyond to m Walked me through the entire process from start to finish and made everything go very smooth. My salesman, Skyler Clinton, went above and beyond to make the process easy. More

Friendly and attentive staff. Works extremely fast in getting the process done. Great environment and energy throughout. Works extremely fast in getting the process done. Great environment and energy throughout. More

There initially was an issue with parts, however, they rescheduled me and took care of my vehicle. Mason is the best there... Always handles the situation and it is obvious he cares for customers. Thank rescheduled me and took care of my vehicle. Mason is the best there... Always handles the situation and it is obvious he cares for customers. Thanks, Mason! More

He was a great help! Made the process super easy and not stressful at all. Made the process super easy and not stressful at all. More

Fantastic! Spilled a can of paint in the back and they got us in for a detail right away. No sign of paint and came back like new! Spilled a can of paint in the back and they got us in for a detail right away. No sign of paint and came back like new! More

The service department at Gilchrist always has my car worked on reasonably fast, and the advisers and staff are always friendly and knowledgeable. worked on reasonably fast, and the advisers and staff are always friendly and knowledgeable. More

Went in for an oil change, waiting in the TV room three hours later they still haven’t done our car so we left very very poor service hours later they still haven’t done our car so we left very very poor service More

It was the best service I have received at a dealership. The information and pace were good. They clearly understood the issues. The information and pace were good. They clearly understood the issues. More