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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,386 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,386 reviews
January 09, 2025
We just bought a second car at this dealership. We were angry that it was never disclosed that there was only one key for the car. As a car bravo vehicle we expected this would’ve been one of the 1 We were angry that it was never disclosed that there was only one key for the car. As a car bravo vehicle we expected this would’ve been one of the 100 odd points that were on the checklist. We were only told that there was only one key as we drove off, to catch our ferry When we asked that same evening to have a key ordered we were flat out refused by the dealership. What had been a good experience that brought us back to buy the second car has now made us feel cheated and badly used. We didn’t quibble about any of the add-on fees for the purchase - and we feel a second key is absolutely fair to get now. And it should have been disclosed as missing while we sat there for 2.5 hours as we first looked at the car and then cooled our heels waiting for the purchase process to conclude. And it should be ordered for us now. We are awaiting a call. 206-291-8266. More
by marypbrowning
Employees Worked With
January 09, 2025
Service Dept is very professional. ..I appreciated that they called to verify ALL work requested before performing any services as I dropped it off the night before. Great work! ..I appreciated that they called to verify ALL work requested before performing any services as I dropped it off the night before. Great work! More
by THE3ANDME
Verified CustomerEmployees Worked With
January 09, 2025
Issues with my battery factory warranty they fixed it at no charge very satisfied customer no charge very satisfied customer More
by SWEETC1967
January 09, 2025
Incredibly slow to respond poor customer service. Took three appointments to get our issues solved because of lack of attention to detail. Took three appointments to get our issues solved because of lack of attention to detail. More
by JENNYLANGELO
Employees Worked With
January 09, 2025
This was a great experience from the time we entered the lot until we drove off with our new truck, our sales person was awesome and extremely helpful and the gentleman in finance depaRtment was super funny lot until we drove off with our new truck, our sales person was awesome and extremely helpful and the gentleman in finance depaRtment was super funny and helpful I will be back to purchase my next vehicle from this dealer More
by DJPETTET
January 07, 2025
Steve is always a pleasure to deal with and the dealership is clean, friendly and professional. I will be back! dealership is clean, friendly and professional. I will be back! More
by DAVIDC16
Employees Worked With
January 06, 2025
Great crew to work with. Friendly and knowledgeable. Work was done on time and at fair price. Friendly and knowledgeable. Work was done on time and at fair price. More
by ED.ENGELHARDT
Employees Worked With
January 05, 2025
salesman was very knowledgeable about the product. ..finance department was quick and accurate and the sales department wasted no time in getting me what i needed ..finance department was quick and accurate and the sales department wasted no time in getting me what i needed More
by sprice5
January 04, 2025
Love thus place! I'm always taken care of by the Service Department...Great group of people! I'm always taken care of by the Service Department...Great group of people! More
by Mtramm62
January 04, 2025
I had a good experience at the dealership. No pressure they want me in the right vehicle for me. No pressure they want me in the right vehicle for me. More
by jasonklea
