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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,383 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,383 reviews
August 23, 2024
After my car was serviced and I picked it up, I drove about 10 minutes and the engine light came on indicating that my engine was overheating and I needed to idle my engine. I took the car back and it wa about 10 minutes and the engine light came on indicating that my engine was overheating and I needed to idle my engine. I took the car back and it was practically a ghost town at 5pm. There was a cashier and one service guy. I think his name was Justin. He looked at my car, saw that the coolant was low, which if they had put in a new radiator like they were supposed to, then the coolant should not have been low. He recommended that I not drive the vehicle. He was polite enough to put me in a loaner. This was on a Friday. On Monday I found out that the radiator had a hole in it and they were ordering a new radiator, which is what I was told the week before about the radiator. Either I didn’t get a new radiator or they received a defective one. I was without out my car for an additional 3-1/2 days. Needless to say, I was very disappointed. I could have been on the freeway headed out of town instead of just a mile from the dealership. I was not happy with the service. More
by janejordan351520
Verified Customer
August 23, 2024
Service advisor keep me informed on what was happening. Had issues with parts and had to do it again. Supplied loaner car. Check out desk very helpful. Had issues with parts and had to do it again. Supplied loaner car. Check out desk very helpful. More
by FRENCHDUKE
August 23, 2024
Tim was awesome! Came in on his day off to take care of me. Great experience. Came in on his day off to take care of me. Great experience. More
by travis1224
August 23, 2024
I brought my car in for a specific problem, and ended up needing another service. I agreed to do the repair for a worst case scenario dollar amount. It cost $300 more than the estimate. My car is still havi needing another service. I agreed to do the repair for a worst case scenario dollar amount. It cost $300 more than the estimate. My car is still having the same problem from the reason I took it to be serviced. So far I’m out $2000, and now I’ll probably have to pay for testing again and to repair the problem. More
by cappstracy
Employees Worked With
August 23, 2024
Chuck in service was great and knowledgeable. Will be back for all service needs. Thank you Chuck Will be back for all service needs. Thank you Chuck More
by Johnrudosky
August 22, 2024
Very easy check-in. We elected to wait for service to be completed and total from check-in to ready to depart was 1 hour. Very friendly folks to work with that is why we We elected to wait for service to be completed and total from check-in to ready to depart was 1 hour. Very friendly folks to work with that is why we have been dealing with them for ver 20 years More
by WBIRNEY11B
Employees Worked With
August 22, 2024
Very helpful in guiding us to a great used vehicle option and working with us like family. and working with us like family. More
by fcbreisig
August 21, 2024
The service personal is very friendly and the waiting was minimal. Service was completed in a reasonable time. minimal. Service was completed in a reasonable time. More
by NVEGA7653
