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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,326 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,326 reviews
December 13, 2024
They were quick to process my parts order and accommodating at checkout when I didn't have the service done and just picked up the parts. accommodating at checkout when I didn't have the service done and just picked up the parts. More
by jeff
Verified Customer
December 13, 2024
While it took longer to get to my vehicle, the staff and tech were fantastic. Everyone was nice, talkative and very welcoming. tech were fantastic. Everyone was nice, talkative and very welcoming. More
by albarto
Employees Worked With
Other Employees :
The tech who worked on my car was also great! Can’t remember his name.
December 13, 2024
Car done right. Inspection revealed other issues to be corrected later. Chuck is always a gentleman . Inspection revealed other issues to be corrected later. Chuck is always a gentleman . More
by Kirby
Employees Worked With
December 13, 2024
Customer service is unprofessional and could use more training. Was not interested in keeping in contact with me on situation with car. training. Was not interested in keeping in contact with me on situation with car. More
by PORTNOYRACHEL
Employees Worked With
December 13, 2024
Always courteous and helpful. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. More
by GREENBUGNUT
Employees Worked With
December 13, 2024
They did exactly what I asked them to when programing my chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased More
by Bigmuddthestud
Employees Worked With
December 12, 2024
Suzi did a great job keeping me informed and getting my job completed. This is not the first time that Suzi has taken good care of me. job completed. This is not the first time that Suzi has taken good care of me. More
by egoins
Employees Worked With
December 11, 2024
This may be a review of service departments in general but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. More
by tobyfeller4
Employees Worked With
December 10, 2024
Vehicle was taken to shop, vehicle was given to me still broken after being in the shop for 2 days. Had to get it towed back to GMC services. Still had pay for services that was not render to us. I was told broken after being in the shop for 2 days. Had to get it towed back to GMC services. Still had pay for services that was not render to us. I was told that technician was looking on goggle to determine what was wrong with it Check out the paperwork. Should have got a discount on vehicle car was in the shop 3 to 4 days was not pleased with the service and still had to pay very disappointed. More
by vdaniels2551@gmail.com
Employees Worked With
Other Employees :
Technician that worked on the car didn't seem to know what he was doing.
