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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

Overview
Employees
Reviews
Vehicles
4.3
2,382 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,382 reviews

September 30, 2024

I bought a 2014 Mustang around 3 months ago and I had an issue with the wipers not working and the heater not blowing, so per the sales person's advice, I took it to the local Ford dealership to get repair More

by KRAFTGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Izzie Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

To Our Customer, Thank you for taking the time to share your experience. We truly appreciate your feedback as it helps us improve our services. We understand how frustrating it can be to face unexpected issues with your vehicle. We genuinely hope you find success in resolving the wiring issue, and we encourage you to reach out to us at 253.284.4471 if you'd like to discuss your experience further. Your satisfaction is important to us. Best wishes, Grace Evert Business Development Consultant Gilchrist Chevrolet Buick GMC

September 29, 2024

We would have looked elsewhere but Izzie is awesome! She represents the dealership and does a great job making sure the customer is happy. Give her a raise and a bonus. More

by BEN.COTTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominick Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Izzie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your wonderful feedback! We're thrilled to hear that Izzie made such a positive impact on your experience. Her dedication to ensuring customer satisfaction truly sets her apart. We'll definitely pass along your kind words and appreciation for her hard work. We look forward to serving you again in the future!

September 29, 2024

They were affection far as the time went, and they seen to have found my problem but I still need to bring it to recheck. More

by grannylogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Howell
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We're glad our team could identify the issue and help move things forward. We appreciate your patience, and we look forward to assisting you during your next visit to ensure everything is fully resolved. Please don’t hesitate to reach out if there’s anything else we can do in the meantime.

September 29, 2024

Brian was great! Worked above and beyond to help us get the car we wanted! More

by EMAILLYNZEEALLEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Ketcham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We're so glad to hear that Brian went above and beyond to help you find the car you wanted. His dedication to our customers is truly commendable. We appreciate your support and look forward to assisting you again in the future!

September 28, 2024

Outstanding customer sales and service! ! Have been purchasing and service my vehicles for several years. More

by ggilchrist6505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Ketcham
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much! We're thrilled to hear that you've been choosing us for both sales and service over the years. It's always a pleasure to have your continued support, and we're grateful for your kind words about our team. We look forward to serving you for many more years to come!

September 28, 2024

Horrible, I had the unpleasant experience to deal with GilChrist, the service rep was Chuck. He told me my car was going to be ready Wednesday, then it changed to Thursday, then Friday, then a week later More

by isabelle.meira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Hi Isabelle, Thank you for sharing your experience. We're very sorry to hear that your recent service visit didn't meet your expectations. While it sounds like the delays and communication you encountered were frustrating, your feedback is essential for us to improve. We understand how important it is to have clear and accurate updates, and we're committed to addressing this internally to avoid similar situations in the future. If you'd like, we'd appreciate the chance to discuss this further. Please feel free to give us a call at 253.284.4471 to share more details. Thank you for bringing this to our attention. Best regards, Grace Evert Business Development Consultant Gilchrist Chevrolet Buick GMC of Tacoma

September 28, 2024

Sean was the best. No pressure, very informative. Everyone was great and dealership spotless! Thanks More

by casconstruction
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-Karim Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind review! We’re so glad to hear that Sean and the rest of our team made your experience comfortable and informative. We strive to maintain a welcoming and spotless environment for all our customers, and it’s wonderful to know that you appreciated it. Thanks for choosing us, and we look forward to serving you again!

September 28, 2024

Appointment was on time and service was completed before scheduled time. Also completed three recalls. More

by JEDEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're glad to hear your appointment went smoothly and that our team was able to complete everything ahead of schedule, including the recall work. Thank you for sharing your experience, and we hope to have the opportunity to assist you again in the future!

September 28, 2024

Pleasant and helpful staff. Vehicle was ready when promised. They gave me som good advice about caring for my car. More

by Plywoodspokane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We're glad to hear our team was pleasant and helpful, and that your vehicle was ready as promised. It's great to know that the advice we provided was useful for caring for your car. We appreciate your trust and look forward to assisting you in the future!

September 28, 2024

Helpful,Informative,supportive of customer concerns. Was able to achieve my expectations and it was done without wasting any unnessary time. More

by greggcrawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominick Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Gregg! We're glad to hear that our team was able to meet your expectations and address your concerns efficiently. It's great to know that you found the experience helpful and informative, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future!

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