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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,381 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,381 reviews
October 03, 2024
Customer service was exceptional from beginning to end! This is my third transaction with the dealership and it is better every time! This is my third transaction with the dealership and it is better every time! More
by Johnnyalexander31
Verified Customer
October 03, 2024
They did not try and upsell me like other dealers have in the past. I would recommend the past. I would recommend More
by SMITHJERALDD
Employees Worked With
October 03, 2024
I have had an excellent experience every time I have brought my truck in for service at Gilchrist Chevrolet Buick. brought my truck in for service at Gilchrist Chevrolet Buick. More
by nliten01
October 02, 2024
Overall, I am pleased with the service they provide. However the scheduling could be better. It shouldn't take 2.5 hours for a software update. However the scheduling could be better. It shouldn't take 2.5 hours for a software update. More
by cosmictwin
Employees Worked With
Only spoke with someone at check in.
October 02, 2024
At times there seems to be a problem with fallow up service orders. When you make a appointment for all four breaks and are told the parts are there and you come in for the appointment and are told tha service orders. When you make a appointment for all four breaks and are told the parts are there and you come in for the appointment and are told that your break parts were sold that I not a good thing other then that the service department does a ok job on oil changes for me More
by MEYER1471
October 01, 2024
I love my Chevy and the parts and service department always take care of mine and my families vehicles! always take care of mine and my families vehicles! More
by Suzi777
October 01, 2024
I was torn between the Dodge Ram and Chevy Silverado prior to buying my truck new! I knew of the highly potential transmission issues with the Ram but the Hemi engine was a big possible selling point be prior to buying my truck new! I knew of the highly potential transmission issues with the Ram but the Hemi engine was a big possible selling point between the two! I like the options and interior package with the Chevy and the soft sell approach by Trey, the salesman! He found a truck that had only the options I wanted and I paid cash! The recall for a module reprogram was well announced and taken care of quickly! I am ( so far) impressed with Gilchrist More
by Brian K Seiter
Employees Worked With
Other Employees :
Tre Tatum
October 01, 2024
Have always received reasonable quotes and reasonable cost for work completed. All work has been completed within given. Time frame and Service advisor has explained what was done. cost for work completed. All work has been completed within given. Time frame and Service advisor has explained what was done. More
by Bill A
October 01, 2024
It too bad that the Service Department is no longer open on Saturday. Very inconvenient and disappointing that was changed. on Saturday. Very inconvenient and disappointing that was changed. More
by UncleDave98406
Employees Worked With
September 30, 2024
I bought a 2014 Mustang around 3 months ago and I had an issue with the wipers not working and the heater not blowing, so per the sales person's advice, I took it to the local Ford dealership to get repair issue with the wipers not working and the heater not blowing, so per the sales person's advice, I took it to the local Ford dealership to get repaired. $5000.00 dollars and 2 1/2 months later they are still trying to fix a serious situation in the wiring. I find it hard to believe that the dealership had no knowledge of it and went ahead and sold an unsafe car anyway. More
by KRAFTGM
Employees Worked With
