Gilchrist Chevrolet Buick GMC Dealership Tacoma

Buyer Beware! Worst customer service ever!! Paid for vehicle, Gilchrist delayed shipping, did not have the decency to respond to my inquiries. GM/Buick be ashamed, Gilchrist is a poor represent Paid for vehicle, Gilchrist delayed shipping, did not have the decency to respond to my inquiries. GM/Buick be ashamed, Gilchrist is a poor representation More

Working with David Shubladze was a pleasure! I wanted to buy a Buick Enclave. I had shopped 3 dealers and the price at Gilchrist was the best by $1500 so it was a no brainer to buy it there. When I went to buy a Buick Enclave. I had shopped 3 dealers and the price at Gilchrist was the best by $1500 so it was a no brainer to buy it there. When I went to Gilchrist, I expected to meet an inexperienced or unethical salesmen like so many are, but David had been there selling cars for 16 years and he was very straightforward. Not even once in the purchasing did I feel I was being taken advantage of. Even Tom in the finance department didn't try to upsell me extra products. Once Tom got a toner cartridge, the deal was quick and fair. I highly recommend Gilchrist and I would call and ask for David because he will absolutely take great care of you. Thanks again, David, it was refreshing working with you! More

This dealership does not care about its customers nor does it know how to service vehicles. I came in to get a key FOB programmed. The guy at the counter was rude AND he did not tell me that BOTH key FOB does it know how to service vehicles. I came in to get a key FOB programmed. The guy at the counter was rude AND he did not tell me that BOTH key FOB's have to be programmed at the same time. Because only didn't work, that's what I gave them. I waited an 1 1/2 hours for a service that takes 5 minutes and I had a 10:00 appointment. I paid the $100 for the programming and a fuse (I will get into that later). WAY OVERPRICED! And, when they programmed the one FOB, it erased the programming in the other one. So, I had to make another trip to both reprogrammed again. Now on to the fuse... For some reason the FOB would not open the trunk. I checked the fuses and thought I saw that they were all fine. So, I had the dealer check it. It turned out to be a fuse. no biggie I missed it. I'll pay the fee. I asked which fuse it was because i didn't want to pay another $67 for a fuse. The guy behind the counter gets all huffy and starts to tell me that they had to run a diagnostic. I said, "Yeah, I know, you hook up a Scantech II and it tells you what is wrong." Well he get even more defensive and states that it doesn't tell you that it's the fuse only that there is a break in the current. DUH! So my next question is, "Why the hell am I paying for a diagnostic?!!!" Lastly, and most importantly this dealership does not care about its customers. In the 1 1/2 hours that I was there I met a Vietnam vet (UH-1 crew chief, and a lady that give music lessons. The lady was there to get an oil change and was told that she would need a new serpentine belt and a tranny flush. Her bill according to the Gilchrist employee went from $50 to $700. Now I know that an old lady giving music lessons doesn't make a lot of money and she was really disturbed by this. So I called Lakewood Transmission and got a quote for $169 for her vehicle. Hmm... Just makes you think doesn't it? DO NOT GO TO THIS DEALER FOR SERVICE. They will clean you out. More

This is the first time I have wrote a review on a service or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th, my husband had my car towed to this business for diagnosis on a problem he was sure involved the fuel system. He told them to check that first. Within two days he was told I needed a new engine because the compression was lower than the book states and the it had high miles. This dealership found a motor for us and with my husbands' permission installed it. Hindsight and being naive is now a 20/20 issue and I realize there was never any discussion about costs of this or a written estimate given to my husband. A month and many phone calls later, he was able to secure a completion date. They insisted he pay for the parts and labor immediately and so from his work phone he paid them using his credit card. The amount (rounded off) was $3500.00. When he went to pick up the car 2 days later he was furious as the car ran roughly and wanted to" die "just as it had when it was towed in for service. The shop manager requested a few more days to work on the problem and after that he said ,he would refund the labor portion of the bill if they could not find or work out the problem. There was only a verbal agreement between Bob, the shop manager and my husband. We accepted their loaner car and they kept the car 16 more days!!!! to find the problem??? We took possession of our car on Nov-12-2011 and almost immmediately,( the same afternoon ) I began to hear and feel the old symptoms return. I drove the car only on the days I had to got to work because it seemd so unreliable. We kept the car for 2 weeks at home driving only when it was necessary. Twice in the same day, the car literally died on me as I was moving on the road at 30 miles an hour. That was it !! We discussed bringing the car back to the shop, but what else could they do? We had lost all faith in their ability to make an evaluation or do the necessary work. They had already had it for 6 plus weeks. We thought maybe another shop would find the problem but we had so much invested already in this older car. My husband chose to visit the service shop and talk again to the manager. As of Nov-28-2011 we were told by the shop manager we could bring it back in or go to another shop, have the work done by someone else and they (the business) would decide if we would get any monies back. We brought this car in to this business based on the fact they have been a local business for many years and we live rurally with no one close to do the work. They were certified mechanics and we thought we were in good hands. Please beware. More

i went into the dealership because i heard good things, the sales man was a total jurk, my friend and i showed up and went inside the used car building, there were three salesman standing there none said h the sales man was a total jurk, my friend and i showed up and went inside the used car building, there were three salesman standing there none said hello, finally i said, "hello i called earlier" finally one steps forward and shakes my hand, he ignored the person i was with. I found the truck i liked and ask him to get the keys. i waited for 5-7 minutes and he never came back out. we started to walk towards my car, he came outside said very rudly, "have a nice day". and went back inside. More

We knew what we wanted in a truck and needed help finding the right one at the right price. The internet sales team was a virtual team on on our side as we communicated back and forth by by email at home and the right one at the right price. The internet sales team was a virtual team on on our side as we communicated back and forth by by email at home and on the go. They were even available after hours and we were able to ask all those questions you remember after you get home. As a result we found the vehicle we wanted at the price we wanted. They found the vehicle we were looking for. Robert, our sales person was pleasant and no hassel buying, reasonable on the trade-in value of our vehicle, and straight talking. Really appreciate the experience! More

I'm a USAA member. USAA price where matched by Gilchrist Chev pretty closely (less than $100 close from USAA price) Jason Kinman worked hard finding the vehicle I designed from the USAA site. And he gave Chev pretty closely (less than $100 close from USAA price) Jason Kinman worked hard finding the vehicle I designed from the USAA site. And he gave me a fair price for my trade. Much kudos to him! I purchased a 2011 Chevrolet HHR LT. More

I purchased a 2011 tahoe online through Gilchrist. The I purchased a 2011 tahoe online through Gilchrist. The internet team was very responsive and professional. Management was fair on my 4 runner trade I purchased a 2011 tahoe online through Gilchrist. The internet team was very responsive and professional. Management was fair on my 4 runner trade in. The entire process was extremely positive. I would highly reccomend working with Gilchrist Auto Center. More

Just wanted to let management know that Jason Kinman was an outstanding salesman and provided me with top notch customer service. I knew what I wanted walking into your store and Jason delivered. Everthing an outstanding salesman and provided me with top notch customer service. I knew what I wanted walking into your store and Jason delivered. Everthing we discussed over the phone was met and he didn't try to back track or hide anything from me or devalue my trade in. Jason is honest and has the highest customer integrity and is looking in the best interest of his customer. I'm confident the rest of your team share similiar qualities as Jason's. Jason made my dream of owning a Camaro come true! I would be more then happy to refer potential customers to your store! Thank you! More

We have serviced our cars here for nearly 15 years, but no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneed no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneeded service and repairs is NOT the way to make up for it. In the end you will lose long-standing customers. More