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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,421 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,421 reviews
August 11, 2019
Best sales, service and customer experience The whole company’s culture is incredible. It’s all about you, not the dealership. Everyone we encountered was incredibly courteous and thoughtful. The whole company’s culture is incredible. It’s all about you, not the dealership. Everyone we encountered was incredibly courteous and thoughtful. Our salesperson (Ricky) was available 24/7 to maser or assist us every step of the way! More
by User-492bba3554
Verified CustomerEmployees Worked With
Will, Nick Gilchrist, Richard Mathews
August 08, 2019
Unfounded, over priced sales pitches ,, Practices of dishonesty, trying to sell over priced services ,, or services not even needed ,, very disappointed, with this dealership ,, no ethical o Practices of dishonesty, trying to sell over priced services ,, or services not even needed ,, very disappointed, with this dealership ,, no ethical or moral habits at all ,, done !!! More
by jrh19460
Employees Worked With
August 08, 2019
Great experience I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I bring it to Gilchrist! Fast, friendly, quality service! More
by NO2
Employees Worked With
Mike?
August 08, 2019
Always friendly, fast and efficient I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternat I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternatives More
by ATEARDROP253
Employees Worked With
August 07, 2019
Recall notice Easy to get appointment, recall notice, no need for further action, in and out, Why does it have to be a certain length Stupid Ridiculous Easy to get appointment, recall notice, no need for further action, in and out, Why does it have to be a certain length Stupid Ridiculous More
by KANKLAM
Employees Worked With
Dave, service advisor, and Juliana, service scheduler
May 11, 2019
Good price,horrible customer service. I got a good price on my vehicle but the customer service here is horrific. After buying my car, not once did the dealership including my salesperson I got a good price on my vehicle but the customer service here is horrific. After buying my car, not once did the dealership including my salesperson reach out and ask how things were going. I found the sales manager to be pushy and rude. I wasn't offered snacks or coffee though it took hours to finish my sale, until I was leaving. They appeared to just make me wait to tell me the finance options so I'd be less likely to give up after investing so much time. It took weeks of calling multiple times to get the person who does license and registration work to send my paperwork to Oregon. I had a GM rebate that they failed to tell me I had to send paperwork to GM. They said they would take care of it and I was charged an extra month payment for my previous car because of this and had to contact them multiple times. So I would say if you don't mind incompetent service with people who care nothing about you as a customer, then this is your place to do business👍. More
by Amanda
Employees Worked With
David
December 21, 2017
Thanks Josh! Josh was my sales rep, and he was amazing! I was coming up from Portland by train and he even picked me up at the station. He got me into the car I wa Josh was my sales rep, and he was amazing! I was coming up from Portland by train and he even picked me up at the station. He got me into the car I wanted for well under budget (Brand new 2017 Chevy Spark LS for $9,800! I'm from Oregon, so no sales tax). The whole experience was great, no hassles, everything was smooth sailing, and everyone at the dealership was really friendly. Josh answers his phone every time I have a question (which happens.... a lot...). I'm a super happy customer, I'd absolutely buy my next car from Josh + Gilchrist!!! More
by Kaminism
Employees Worked With
Josh
February 13, 2017
Easy Superior Service I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother wit I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy. More
by Beth S.
Employees Worked With
Kristi Graham
December 17, 2016
Horrible maintenance service I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty i I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty if it doesn't cover my vehicle when it has wear and tear on normal items. At this point I'm never referring my friends and co workers to this place ever again. More
by Mg91331
Employees Worked With
Why bother
July 28, 2016
Best sales experience ever This place is great. Paul Verderico was a nice, totally honest salesman. Stephanie Gilchrist was a pleasure to deal with. Plus oil changes for life. I This place is great. Paul Verderico was a nice, totally honest salesman. Stephanie Gilchrist was a pleasure to deal with. Plus oil changes for life. I love this place. More
by Scott Houston
Employees Worked With
Paul Verderico, Stephanie Gilchrist
