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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

Overview
Employees
Reviews
Vehicles
4.3
2,376 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,376 reviews

October 06, 2024

Great service. Answered all questions customer service was great. Great company thank you thank you 😊 More

by ACHRISTIANGIFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you received great service and that all your questions were answered. Our team is dedicated to providing excellent customer service, and your appreciation means a lot to us. We look forward to seeing you again!

October 06, 2024

Prompt and timely service. Great customer service at the checkin and checkout. Maybe take out the paper on the floor of the vehicle when you give it back. More

by gallagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your review! We're glad to hear that you experienced prompt and timely service, along with great customer service during check-in and check-out. We appreciate your feedback about the paper in the vehicle and will make sure to address it with our team. We look forward to serving you again!

October 05, 2024

Easy scheduling compared to most dealers. I would recommend Gilchrist to all my friends and family More

by Suzi777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re thrilled to hear that you found scheduling easy and appreciate your recommendation. We look forward to serving you and your friends and family in the future!

October 05, 2024

Oil change. Told everything was fine. Discovered next day stabilizer bar broken. Service never mentioned. More

by heardjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for bringing this to our attention. We’re sorry to hear about the stabilizer bar issue. Please give us a call at (253) 284-4471 so we can discuss your experience and work towards a resolution. Your feedback is important to us, and we want to ensure you're taken care of.

October 05, 2024

Service writer was lethargic and lacked positive professionalism and or concern regarding the repair on my new vehicle. More

by Chris6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Christensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We're sorry to hear that your experience did not meet our standards. Your satisfaction is important to us, and we would like to learn more about your visit. Please give us a call at (253) 284-4471 so we can address your concerns and improve our service.

October 04, 2024

They were very communicative, having Debbi drive me to and from for both my appointments made it day way more convenient. More

by JAMES_CHADWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christi
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your wonderful feedback! We're thrilled to hear that our team, especially Debbi, made your experience more convenient by providing transportation. Your satisfaction is our priority, and we look forward to serving you again!

October 04, 2024

Great experience I would purchase another car from them the staff were very friendly and helpful More

by RDPLATZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with us and found our staff friendly and helpful. We look forward to assisting you with your next car purchase!

October 04, 2024

I found everything good,so far I have nothing more than to say that I was happy about everything and I think I can recommend you to others More

by beadjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your kind words! We're delighted to hear that you were happy with everything and appreciate your willingness to recommend us to others. We look forward to serving you and your referrals in the future!

October 04, 2024

Customer Service Oriented! Very knowledgeable and informative. Assured I understood each step of the process. Attention to detail. Would definitely do business with again. More

by Shelia D (Tacoma,WA)
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Gibson (5 Stars)
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Shelia! We’re delighted to hear that you had a positive experience with our team. Your kind words about our customer service and attention to detail mean a lot to us. We look forward to serving you again in the future!

October 04, 2024

Service center representative very helpful and took care of my car in a timely manner. More

by Roberto D. Cambia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Roberto, for your feedback! We're thrilled to hear that our service center representative was helpful and took care of your car promptly. We appreciate your trust in us and look forward to serving you again!

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