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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,382 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,382 reviews
May 24, 2010
We have serviced our cars here for nearly 15 years, but no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneed no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneeded service and repairs is NOT the way to make up for it. In the end you will lose long-standing customers. More
by timetoreview
Employees Worked With
Ralph, Jennifer
February 21, 2007
I am currently in the process of trying to purchase a used vehicle, of which, the title was not given to the dealership upon it's trade in. Instead of the sales team attempting to expedite the process, used vehicle, of which, the title was not given to the dealership upon it's trade in. Instead of the sales team attempting to expedite the process, by contacting the person who traded in the car, to get the title back, they told me to be patient and wait. All the while I have a $500 deposit on my credit card building interest. The gentleman that traded this vehicle in was a wealthy, older gentleman, who spent over $80,000 on the car he purchased. With myself, only spending $30,000, I feel as if he's being given preferrential treatment. Even though, I'm the one without a vehicle in this situation. I understand that this situation is partially out of the dealership's control, however, I also feel they could be putting a little more effort into obligeing me. When I call to check in on the situation, I'm constantly told that it will be checked on, and I will receive a call back... Not the case! I end up calling and hearing "it slipped my mind" few times a day. It has now been 3 weeks since I first put the deposit down on the vehicle, and was supposed to take delivery today. However, i'm now being told that it will be tomorrow, and they would call me in a couple hours to confirm.... That was at 8:30 am, it's now 2:15pm, and I've heard nothing. Bottom line, if you don't plan on spending at least $50-60,000 on a Buick (ha!) or Chevrolet (Basically a new Corvette Z06), take your business elsewhere! More
by DGZ06
Employees Worked With
2
