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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,328 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,328 reviews
September 02, 2019
Oil change I went in for a regular oil change and then received a bill for $131 for diagnosing that my radio is broken, I knew Maria was broken why does it cost I went in for a regular oil change and then received a bill for $131 for diagnosing that my radio is broken, I knew Maria was broken why does it cost $131 to verify it? More
by SOKO5
Verified CustomerEmployees Worked With
August 31, 2019
Helpful and respectful staff. Mike Cameron was our sales person. He was respectful and friendly. There was no pushy business. We were able to take our time with our decision to pur Mike Cameron was our sales person. He was respectful and friendly. There was no pushy business. We were able to take our time with our decision to purchase a vehicle. We bought a 2014 Buick LaCrosse. I’m very happy with our car. More
by Lomme
August 30, 2019
Great Folks to Work With Willing to negotiate. Made the whole buying process stress free. Good value for the deal I got. Big shout out to Kevin for all his help. Willing to negotiate. Made the whole buying process stress free. Good value for the deal I got. Big shout out to Kevin for all his help. More
by mugwump_fitz
August 26, 2019
great customer service I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. More
by Noah
Employees Worked With
Martin Bangcaya
August 23, 2019
Z51 service 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we had done on the car since purchasing it. They did an outstanding job. More
by Stevejatc
Employees Worked With
Devon Welsh
August 23, 2019
Mike Smith Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handl Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handled the issue. Thank you to him. More
by Clwms
Employees Worked With
August 21, 2019
Purchase of new Cruise The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I ha The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I have recommended the dealership to other looking for a vehicle. More
by Big Jim
Employees Worked With
Anthony Breslin
August 21, 2019
Customers Come First! 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any mo 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any more. Yes, a shuttle was offered. Not happy and would not recommend Gilchrist. The gentleman that waited on me was very polite - not his fault. More
by Pamsplants
Employees Worked With
August 19, 2019
A Great buying experience This was my first car purchased at Gilcrest Chev, but it definitely will not be my last. Overall, it was a great experience from start to finish. This was my first car purchased at Gilcrest Chev, but it definitely will not be my last. Overall, it was a great experience from start to finish. More
by SDODGE0
Employees Worked With
Dennis O'Connor
August 14, 2019
Absolutely amazing customer care! The service department was on top of getting the car all ready for us and chase made the process super easy and quick! We love our new car! The service department was on top of getting the car all ready for us and chase made the process super easy and quick! We love our new car! More
by Kelshammond
Employees Worked With
Chase Byrne
