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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,225 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,225 reviews
August 26, 2019
great customer service I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. More
by Noah
Verified CustomerEmployees Worked With
Martin Bangcaya
August 23, 2019
Z51 service 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we had done on the car since purchasing it. They did an outstanding job. More
by Stevejatc
Employees Worked With
Devon Welsh
August 23, 2019
Mike Smith Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handl Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handled the issue. Thank you to him. More
by Clwms
Employees Worked With
August 21, 2019
Purchase of new Cruise The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I ha The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I have recommended the dealership to other looking for a vehicle. More
by Big Jim
Employees Worked With
Anthony Breslin
August 21, 2019
Customers Come First! 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any mo 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any more. Yes, a shuttle was offered. Not happy and would not recommend Gilchrist. The gentleman that waited on me was very polite - not his fault. More
by Pamsplants
Employees Worked With
August 19, 2019
A Great buying experience This was my first car purchased at Gilcrest Chev, but it definitely will not be my last. Overall, it was a great experience from start to finish. This was my first car purchased at Gilcrest Chev, but it definitely will not be my last. Overall, it was a great experience from start to finish. More
by SDODGE0
Employees Worked With
Dennis O'Connor
August 14, 2019
Absolutely amazing customer care! The service department was on top of getting the car all ready for us and chase made the process super easy and quick! We love our new car! The service department was on top of getting the car all ready for us and chase made the process super easy and quick! We love our new car! More
by Kelshammond
Employees Worked With
Chase Byrne
August 14, 2019
Amazing Service! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! More
by Mary B
Employees Worked With
Devon, Chase Byrne
August 13, 2019
Incredibly Helpful | Fantastic Attention to Detail I was initially window shopping for a new truck when a colleague of mine recommended me to Chase Byrne. He quickly hopped on a call with me and asked I was initially window shopping for a new truck when a colleague of mine recommended me to Chase Byrne. He quickly hopped on a call with me and asked a bunch of detailed questions to help me build the perfect truck. Unfortunately, they did not have that truck in their lot, but they made a few calls and were able to get it to me the very next day. Their timeliness and attention to detail was impeccable. I'll be send my friends & family to them in the future. Thanks, Chase! More
by Zen
Employees Worked With
Chase Byrne
August 13, 2019
Purchase of 2019 Chevy Colorado I purchased a new trucks from Chase and Kevin a few months ago and it was a great experience! They were very helpful and patient in letting me look at I purchased a new trucks from Chase and Kevin a few months ago and it was a great experience! They were very helpful and patient in letting me look at different models of trucks and providing detailed explanations of what each model has to offer. I highly recommend going through Gilchrist Chevrolet for purchasing a new or used car! More
by MattHallis
Employees Worked With
Chase Byrne, Kevin McCarren
