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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,225 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,225 reviews

September 18, 2019

Excellent sales staff The sales staff was extremely knowledgeable and worked with me to Offer up a deal I could not pass up on. The finance team, parts team, service team a More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us this review. We are pleased to hear that you have been happy with the service that we offer and that we were able to get you the vehicle you wanted! If there is anything we can ever do for you please do not hesitate to give us a call! Welcome to the Gilchrist Auto Family and Drive Safe!

September 18, 2019

Nice facility I got my transmission serviced and oil changed while waiting in a nice waiting room. The prices are also lower than my local Chevy dealer so I will a More

by justinboyer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Dahl, Kristy Graham, Devon Welsh
Sep 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for traveling to us! We do our best to ensure that our prices are very competitive to the area and that we can offer you the most affordable vehicle sales & maintenance! If there is ever anything that we can do to further assist you, please do not hesitate to give us a call!

September 17, 2019

Not good My brand car has been in the shop longer than I've owned it. My salesman wasn't all that concerned but I've had to miss work to bring it in. Also, he More

by justjenn2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 03, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you did not have a pleasant experience with us. Purchasing a vehicle and having to take it into the shop right away can be very frustrating. It appears that we made every effort to get you into a rental vehicle as quickly as possible. After reviewing your service concerns it appears that the first code that appeared was because the vehicle had gotten a dead battery while waiting to be sold, which is common because we have 600+ vehicles in inventory. Based on the code the battery should have been the only issue. Although, it appears something else went wrong and unfortunately the vehicle had to be brought back again. We got you into a loaner vehicle again and are making every effort to ensure that your new vehicle is reliable. After speaking with your sales consultant, Shade, he admitted that after reviewing the vehicles features with you that he did forget to place the temporary registration in the vehicle. He mentioned that he called immediately when he realized and that you had planned on coming in the next day. Shade showed a text that he messaged you a picture of the temporary tag in case anything had happened before your return. Shade mentioned that he also purchased several personal items in the parts department to make up for his mistake. He also mentioned that with the deal that was negotiated, he paid the $100 referral (out of his own pocket) to your spouse which does not typically apply within the household. We make every effort to ensure that you are completely satisfied with your visit. Please feel free to reach out to reach out to our Service Manager, Ryan at Ryan@gilchristauto.com or our Internet Sales Manager, Chase, at chase.byrne@gilchristautocenter.edealerhub.com. We would be happy to discuss your situation.

September 16, 2019

Nice and easy Gillcrest has a large stock of trucks and the sales people are really easy going they even gave my wife a hat👍🏾 And they had the best priced trucks More

by wahedijohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-Karim Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cameron
Sep 16, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write this review. We are pleased to hear that you enjoyed your recent experience with us and that you were able to get a great truck at a great price! Please remember that if there is anything that we can do for you we are just a phone call away! Enjoy your new truck and welcome to the Gilchrist Auto Family!

September 16, 2019

Great sales staff From the minute we called Gilchrist and spoke with Ricky, the whole deal was easy. Ricky (Richard) was super to work with. Very positive experienc More

by PTCrusier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Mathews
Sep 16, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate your recent experience. We are happy to hear that you had a great experience and that you decided to join the Gilchrist Auto Family! Drive Safe!

September 16, 2019

Quick and to the point! The entire process took maybe a total of 45 min. From credit application to signing paperwork and out the door. I recommend Gilchrist Chevrolet Bu More

by natalie.eadie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ketcham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Everitt
Sep 16, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write this nice review. If there is anything that we can ever do for you please let us know! Welcome to the Gilchrist Auto Family!

September 12, 2019

Happy customer I brought my 2014 Chevy impala in to get my brakes checked out due to a loud noise the front right wheel was making. Kristy Graham helped me, her cust More

by TIFFANYHAMILTON85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Sep 14, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and leave the recommendation for Kristi. We are pleased to hear that you enjoyed your experience and had a 5/5 experience with us. If we can ever do anything to help please feel free to give us a call. Thank you for being a Gilchrist Auto Family Member! Drive Safe!

September 12, 2019

Dealer unable to correct or fix veh. Issue. Since the dealership was unable to repair veh., policy/insurance of not towing with veh. My issue only occurs during towing, unable to diagnose proble More

by mdemetruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Sep 14, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review! While unfortunately we were not able to duplicate the issue, we are pleased to hear that you still had a good experience and still recommend us. Thank you for being apart of the Gilchrist Auto Family. Drive Safe.

September 10, 2019

Quick diagnosis. Was allowed to speak to the Tech, whose name I didn’t get, who gave me a thoughtful review of my truck’s issue. Also, the Service Mgr. (Ryan) went More

by DMSKMS93
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy Graham
Sep 14, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review. We are very pleased to hear that you had a good experience with us. Thank you for giving us another chance from your previous experience. We are happy to hear that you are pleased and continue to be apart of the Gilchrist Auto Family!

September 10, 2019

Expensive and bad communication Front desk ladies were very nice but the rest of the crew didn’t look like they’d give one crap about me or my car. They didn’t communicate when they More

by Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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