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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,229 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,229 reviews
October 26, 2019
Gilchrist...or was it Heaven 👀🙏 Service rep, Chuck White. Mr White was cordial, professional and ethically transparent when traversing the merriat of repairs our vehicle required. Service rep, Chuck White. Mr White was cordial, professional and ethically transparent when traversing the merriat of repairs our vehicle required. Each service, mechanic & billing staff I came into contact with took the initiative to.foster a warm & friendly atmosphere. We purchased our first vehicle from Gilchrist decades gone by. Their customer service has remained A+. Michael Williams More
by Michael
Verified CustomerEmployees Worked With
October 22, 2019
Oil change Waited 2 hours before being told no filter in stock, picked up afternoon and check engine light on. Had to leave truck overnight to have corrected T Waited 2 hours before being told no filter in stock, picked up afternoon and check engine light on. Had to leave truck overnight to have corrected Tech should have saw light and fixed It was a loose connection More
by jryhorton
Employees Worked With
Devon Welsh
October 22, 2019
Service department is great as always! Love coming there. Everyone is great! I enjoy having my vehicle serviced there. Devon was my advisor and he was very knowledgeable and kept me up to date as to what was Everyone is great! I enjoy having my vehicle serviced there. Devon was my advisor and he was very knowledgeable and kept me up to date as to what was going on with my vehicle. Service manager is great too! I would highly recommend anyone to come visit Gilchrist! More
by MDAVIS28
Employees Worked With
Other Employees :
Lori was great too! Her and Robin were the cashiers and they were very friendly and sweet! , Robin Dahl, Devon Welsh
October 22, 2019
Great Showed up for my appointment, they promptly processed my vehicle for its oil change and tire rotation. I may have sat in the waiting room for seems li Showed up for my appointment, they promptly processed my vehicle for its oil change and tire rotation. I may have sat in the waiting room for seems like only 30- 40 min. I was then brought my vehicle inspection report and was told my vehicle was now ready for me. They explained that my vehicle was in great condition and status overall was green. I checked out and was back on the road in hr. Great service. More
by latinmix18
Employees Worked With
Other Employees :
Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh
October 21, 2019
Exceptional Service Kristi Graham, Service Consultant, reviewed my truck’s service needs vs it’s long term care recommendations. Friendly, thorough and prompt in ensuri Kristi Graham, Service Consultant, reviewed my truck’s service needs vs it’s long term care recommendations. Friendly, thorough and prompt in ensuring work completed on time and explained to me afterwards. More
by Brian
Employees Worked With
Kristy Graham
October 17, 2019
Fast and friendly They was pleasant and. Nice I’ll recommend anyone to come here to get they car serviced I didint have to wait long to get my car serviced They was pleasant and. Nice I’ll recommend anyone to come here to get they car serviced I didint have to wait long to get my car serviced More
by John
Employees Worked With
Devon Welsh
October 16, 2019
Customer Care Abe sold my 90 year old grandma a 2013 Sonic LT and she loves it, which inspired me to buy a Cruze and now I am in a 2019 Chevy Trax. I purchased my Abe sold my 90 year old grandma a 2013 Sonic LT and she loves it, which inspired me to buy a Cruze and now I am in a 2019 Chevy Trax. I purchased my cars in Daytona Beach Jon Hall Chevrolet, their sales team and customer care team are really good, and working with Jon Hall is a great experience. I absolutely love Abe and if I lived in the area would have purchased my Chevy from him, he is awesome. The courtesy driver was so sweet, Kristy was very warm and hospitable, and Devon and Bob made me smile. I did not on the other hand enjoy my interaction with Dave. I expressed to Dave I wanted to see if my issue was corrected, but he insisted he knew the Issue was fixed, when in all actuality it had not for another 2 days because I traveled from Florida and I needed my car. Devon offered to go on a test drive with me to see if the issue was resolved, and he talked to Bob and they replaced my USB port it was skipping at first now it is perfect, and I can use my car play driving back to Daytona Beach. Thanks to your staff. More
by Tamara10199
Employees Worked With
Other Employees :
Ibraheem Abe Almasslawi, Bob Cornett, Kristy Graham, Devon Welsh
October 15, 2019
engin problem the problem with my car was fixed. safety is very important to me good job I feel save driving my car Thank you ALL Angie E the problem with my car was fixed. safety is very important to me good job I feel save driving my car Thank you ALL Angie E More
by ANGIE42636
October 10, 2019
Quick excellent service and free car wash coupon Always Good service very pleasant experience free oil changes for life and love the free car wash coupon Ryan and Mike very knowledgeable and helpful Always Good service very pleasant experience free oil changes for life and love the free car wash coupon Ryan and Mike very knowledgeable and helpful glad I bought my car at Gilchrist Chevrolet More
by Dentonlee
October 09, 2019
They listened to what I had to say! I explained my newly purchased 2017 GMC truck was having brake issues and give them the GM bulletin number and special warranty covering it. They fol I explained my newly purchased 2017 GMC truck was having brake issues and give them the GM bulletin number and special warranty covering it. They followed thru with diagnostic and repair and now my brakes work great! More
by Scott
Employees Worked With
Kristy Graham
