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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,376 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,376 reviews

October 17, 2024

I waa visiting from out of the country and they squeezed me in for a rush diagnosis... engine light! They checked it out and got new me on the road quickly, with the full details of what needed to be done n More

by JoanneH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience, Joanne! We’re so glad we could accommodate you on short notice and get you back on the road quickly. Our team strives to provide thorough diagnostics and transparent communication, especially for travelers like yourself. It’s great to hear that you felt safe and informed about what needed to be done next. Your kind words about our staff mean a lot to us! If you ever find yourself in the area again, please don't hesitate to stop by. Safe travels!

October 17, 2024

Thank you 👍, They changed the oil and filter in my truck quickly and professionally, I am very pleased with this service. More

by ANDREIRATSKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We're glad to hear that you were pleased with the quick and professional service during your oil change. Our team always strives to provide top-notch care for your vehicle. We look forward to seeing you again soon!

October 17, 2024

Communication was lacking and took 2 months to fix problem. Work that was done was fine just took long time More

by ANNEERRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We appreciate your patience during the extended repair time and are glad to hear that the work done met your expectations. We take your feedback about communication seriously and will use it to improve our processes. If there's anything more we can assist you with, please don't hesitate to reach out!

October 17, 2024

The staff were friendly and tolerated my stress about my first ever car purchase. I think I got a good deal, and I didn’t feel too pressured to buy. More

by BENYOUNGQUIST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thanks, Ben! We're so glad to hear that our team could help ease your stress during your first car purchase. It's great to know you felt comfortable and got a good deal! We’re here for you every step of the way and can’t wait to assist you again in the future!

October 17, 2024

Honest and efficient sales service and good experience with parts department. Thanks for all the help. More

by JRUSSELL14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're thrilled to hear you had an honest and efficient experience with our sales and parts departments. Our team is always here to help, and your satisfaction means a lot to us. We appreciate your support and look forward to assisting you again in the future!

October 17, 2024

Very professional. The team was nonpressure and made the experience amazing. Have recommended other friends use their resources for future purchases. Only disappointmen More

by brentwe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-Karim Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Roper
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Izzie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cici Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McLaughlin
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience with our team and that you felt no pressure during the process. We appreciate your referrals to your friends! We're sorry to hear about the disappointment with the puddle lights, and we’ll definitely take your feedback into consideration to ensure our customers receive the best possible value. We hope to see you again soon!

October 16, 2024

Had an amazing experience as a first time car buyer with Zach! He made the long process a fun one! Definitely coming back when it's time for something new and referring everyone that I know! 10/10 experienc More

by estrellagallegos75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your fantastic review! We’re so glad to hear that Zach made your first car-buying experience enjoyable and fun. Your recommendation means a lot to us, and we can't wait to welcome you back when you’re ready for your next vehicle. Enjoy your new ride!

October 16, 2024

Very friendly staff, low pressure and easy to deal with. Would recommend to my friends. More

by GAUTHKE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jenn Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Izzie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear that you found our staff friendly and enjoyed a low-pressure experience. We appreciate your recommendation to your friends and look forward to helping you again in the future!

October 16, 2024

Nice and friendly people. Clean and professional environment. Just a bit over priced. Wish they would’ve did the complimentary carwash and vacuum though. More

by lisalenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear you found our team nice and friendly and our environment clean and professional. We appreciate your comments about pricing and the missed complimentary car wash and vacuum; we’re always looking for ways to improve our services. If there's anything else we can do for you, please let us know. We value your input!

October 16, 2024

Growing up in Tacoma and living in university Place I’m very familiar with the Gilchrist family dealership. They’re dedication to service and the commitment to their customer is unprecedented. I came in to More

by Bob Hall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to share your experience with us! We’re delighted to hear that Shade made your visit enjoyable and informative. His friendly demeanor and extensive knowledge truly embody the values we strive for at Gilchrist. It’s fantastic that you found the exact GMC Sierra 1500 Denali you were looking for, and we’re thrilled that you and your wife had a chance to take it for a test drive together. Your satisfaction is our top priority, and it’s always wonderful to serve our local Tacoma and University Place community. We appreciate your trust in us and look forward to assisting you with any future vehicle needs. Enjoy your new truck!

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