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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,335 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,335 reviews
October 10, 2024
Took my car into dealership for oil change & tire rotation. I asked them to please let me know the wear on my tires. Upon completion when I received the paperwork I saw that they didn't rotate the ti rotation. I asked them to please let me know the wear on my tires. Upon completion when I received the paperwork I saw that they didn't rotate the tires because of wear (I only had 25,000 mi) so was surprised but would have appreciated being told instead of having to read it in the summary; however, the customer service rep had gone to lunch! BTW, I had a coupon from GMC for a complimentary oil change & rotation. I get monthly recaps on my car maintenance & the dealership submitted the reimbursement to GMC for both oil change & rotation. I felt like I wasn't being treated the same as a 'paying' customer & not an honest business, so won't be back. More
by Cele
Verified CustomerEmployees Worked With
October 10, 2024
I took it in for a problem I knew what the problem was I told them what it was they gave it back told me what I told them and they didn’t fix the problem and I still got charged two hundred dollars it was a told them what it was they gave it back told me what I told them and they didn’t fix the problem and I still got charged two hundred dollars it was a waste of time and money. More
by WESRODRIGUEZ00
Employees Worked With
I don’t remember the names.
October 09, 2024
Quick service but lacking in efficiency. Diagnostic was ineffective and lacked attention. Some elements of a diagnosis were missed or incomplete. Not worth the 200 dollar fee or time that Diagnostic was ineffective and lacked attention. Some elements of a diagnosis were missed or incomplete. Not worth the 200 dollar fee or time that we took out of our day. We'll be finding a new service center. More
by JMortrud
Employees Worked With
October 08, 2024
Staff are very interested in you and your service needs, they support your concerns and scheduling desires. they support your concerns and scheduling desires. More
by icrittendo
October 08, 2024
Little slow on oil change. Noticed last two times the paperwork said nothing about tire rotation? Could be why my front tires are measuring different? Noticed last two times the paperwork said nothing about tire rotation? Could be why my front tires are measuring different? More
by tgdblond49
Employees Worked With
October 08, 2024
excellent service and performed all service requirements . Chuck White is an outstanding service provider . Made recommendations that would extend the life of my vehicle . Chuck White is an outstanding service provider . Made recommendations that would extend the life of my vehicle More
by Kingfisher
Employees Worked With
October 08, 2024
Quick efficient don't have to wait for an appointment for any time always take my car there knowing that I'll get the best maintenance on it at a reasonable price any time always take my car there knowing that I'll get the best maintenance on it at a reasonable price More
by Teddy bear 7777 vet v8
October 07, 2024
Really fair and reasonable negotiations with my trade in and wanting to have a certain payment. and wanting to have a certain payment. More
by divespotwa
October 06, 2024
Prompt and timely service. Great customer service at the checkin and checkout. Maybe take out the paper on the floor of the vehicle when you give it back. Great customer service at the checkin and checkout. Maybe take out the paper on the floor of the vehicle when you give it back. More
by gallagal
Employees Worked With
October 06, 2024
Great service. Answered all questions customer service was great. Great company thank you thank you 😊 Answered all questions customer service was great. Great company thank you thank you 😊 More
by ACHRISTIANGIFT
Employees Worked With
