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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,333 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,333 reviews
October 12, 2024
Nice staff and are very helpful, knowlegdeable and listen to our wants. Overall a good experience. to our wants. Overall a good experience. More
by SDoriott
October 12, 2024
Our CSR was not prompt and communicating, the job should've been done correctly from the beginning should've been done correctly from the beginning More
by ssemaia70
Verified CustomerOctober 11, 2024
Susan was very helpful at the front desk. Pick up and deliver meat to my house. Driver was great. I will be bringing my car back. Pick up and deliver meat to my house. Driver was great. I will be bringing my car back. More
by susie
October 11, 2024
I went in for an oil change and inspection. Everything was completed in a short time and done to my standards. One note though is that you call in to schedule service; online might get an appoi Everything was completed in a short time and done to my standards. One note though is that you call in to schedule service; online might get an appointment set, but may neglect to order parts. More
by jerooster
Employees Worked With
Don’t recall.
October 11, 2024
The service was prompt and efficient . Warranty problem was solved! Everything works great. Thank you! Warranty problem was solved! Everything works great. Thank you! More
by italiannana
October 10, 2024
I took it in for a problem I knew what the problem was I told them what it was they gave it back told me what I told them and they didn’t fix the problem and I still got charged two hundred dollars it was a told them what it was they gave it back told me what I told them and they didn’t fix the problem and I still got charged two hundred dollars it was a waste of time and money. More
by WESRODRIGUEZ00
Employees Worked With
I don’t remember the names.
October 10, 2024
Took my car into dealership for oil change & tire rotation. I asked them to please let me know the wear on my tires. Upon completion when I received the paperwork I saw that they didn't rotate the ti rotation. I asked them to please let me know the wear on my tires. Upon completion when I received the paperwork I saw that they didn't rotate the tires because of wear (I only had 25,000 mi) so was surprised but would have appreciated being told instead of having to read it in the summary; however, the customer service rep had gone to lunch! BTW, I had a coupon from GMC for a complimentary oil change & rotation. I get monthly recaps on my car maintenance & the dealership submitted the reimbursement to GMC for both oil change & rotation. I felt like I wasn't being treated the same as a 'paying' customer & not an honest business, so won't be back. More
by Cele
Employees Worked With
October 10, 2024
Amazing staff and always a pleasure to work with everyone there, hands down the best dealership I have been too there, hands down the best dealership I have been too More
by keridartt
Employees Worked With
October 10, 2024
Great long time local dealership with great personal including sales service and parts along with a covient location including sales service and parts along with a covient location More
by NO20
Employees Worked With
October 10, 2024
Mason made sure to help me get my car back on the road. He made follow up calls and ordered parts that were needed for my repair. He was very informative and friendly showing excellent customer service. He made follow up calls and ordered parts that were needed for my repair. He was very informative and friendly showing excellent customer service. More
by Cjohnson71_99
Employees Worked With
