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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,331 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,331 reviews
October 29, 2024
Lloyd was great to work with. He provided all the information we needed for the new EV He provided all the information we needed for the new EV More
by Burrodad
Verified Customer
October 29, 2024
I love that they are transparent with what needs fixed and always confirms with you what services you need vs. what could be nice later down the road. Wish there were more affordable prices for certain pr and always confirms with you what services you need vs. what could be nice later down the road. Wish there were more affordable prices for certain products. More
by Rufina
Employees Worked With
October 29, 2024
I am very pleased with the installation of running boards on my 2023 GMC Acadia SUV on my 2023 GMC Acadia SUV More
by rodneymclean
Employees Worked With
October 28, 2024
Salesman was helpful when I called ahead asking if the car was available. Car was clean and well-presented when I arrived to check it out. Salesman was reasonable while negotiating the price. Financing de car was available. Car was clean and well-presented when I arrived to check it out. Salesman was reasonable while negotiating the price. Financing department was fast; I was in and out of the dealership in less than 4 hours with a new car. More
by James
October 27, 2024
It's been 21 years since I bought a car, so I was filled with anxiety BUT Izzie M. was so welcoming and accommodating while test driving and there was no pressure when my son and I left to continue shopping with anxiety BUT Izzie M. was so welcoming and accommodating while test driving and there was no pressure when my son and I left to continue shopping...so much so, we went back, asked for Izzie and I left Gilchrist with a brand new car! Thanks to Izzie and thank you Thomas and Shade for making my experience less stressful, LOVE my new car! More
by Shelley B.
October 27, 2024
I was very disappointed in the customer service. When picked up truck was left waiting for 15 min outside, Had to go back into building to then find out the truck had been broken into. Service light When picked up truck was left waiting for 15 min outside, Had to go back into building to then find out the truck had been broken into. Service light still on and when went back they wanted me to leave truck again but didn’t want it broken into again. I am hesitant to take truck back to have service since didn’t rectify problem first time and cost almost $1500. More
by kimberlybower
Employees Worked With
Other Employees :
The guy who dealt with the break in did not identify himself
October 26, 2024
Very kind check in friendly and helpful Suzi was extra helpful. Picking up the car was also pleasant. Didn't get her name helpful. Picking up the car was also pleasant. Didn't get her name More
by kellienie1979
Employees Worked With
October 26, 2024
Very Good! ! Will be back, on time with the service. Everyone very helpful and Nice. ! Will be back, on time with the service. Everyone very helpful and Nice. More
by HELENRBAKER26
Employees Worked With
October 25, 2024
Most of the staff were polite and friendly, professional and knowledgeable with the sales team, Shade was helpful in showing me a car that I might be interested in buying and knowledgeable with the sales team, Shade was helpful in showing me a car that I might be interested in buying More
by Rod
