Gilchrist Chevrolet Buick GMC Dealership Tacoma

Brought vehicle in for repair of possible carrier bearing replacement due to periodic grinding/vibration and tire sensor issues. Vehicle transfer case replqcedand upon pickup tire sensors not repaired or fix replacement due to periodic grinding/vibration and tire sensor issues. Vehicle transfer case replqcedand upon pickup tire sensors not repaired or fixed. Notes said mechanic drove vehicle approximately 5 miles and did not hear grinding noise. Drove approximately 1mile home and vehicle immediately repeated noise. Brought vehicle back again and drove with mechanics and noise complaint s repeated. Believes issue might be torque converter and possible transmission replacement. Later upgraded to broken internal spring. Spring replaced and tire sensors I’m told are fixed. Picked up vehilce and drove appropriately 1mile and tire sensors failure again and service tire system error displayed on screen. Told to bring vehicle in again for 3rd time For same issue. Very disgusted with repeated service to fix something that should have been addressed and properly tested at the beginning. Takes time and difficulty dropping off your only vehicle for repeated service to fix same issue. No offer of discount or compensation or complimentary service for anything. Not sure I want my vehicle serviced here again. Service associate I dealt with was Christie. When I was left a voicemail and returned call several times went to voicemail and no return call for 1-2 days. Emails went unanswered. More

I knew the car I wanted and how much I wanted to pay. Cici and Tim really made the process easy. We agreed on a deal over the phone and I was scheduled to pick up the car the following day. While at t Cici and Tim really made the process easy. We agreed on a deal over the phone and I was scheduled to pick up the car the following day. While at the dealership, Tim really respected my time and there was minimal waiting in getting me in and out with my car. More

They were quick to process my parts order and accommodating at checkout when I didn't have the service done and just picked up the parts. accommodating at checkout when I didn't have the service done and just picked up the parts. More

While it took longer to get to my vehicle, the staff and tech were fantastic. Everyone was nice, talkative and very welcoming. tech were fantastic. Everyone was nice, talkative and very welcoming. More

Car done right. Inspection revealed other issues to be corrected later. Chuck is always a gentleman . Inspection revealed other issues to be corrected later. Chuck is always a gentleman . More

Customer service is unprofessional and could use more training. Was not interested in keeping in contact with me on situation with car. training. Was not interested in keeping in contact with me on situation with car. More

Always courteous and helpful. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. Very professional and friendly to talk with, My favorite mechanic is Shawn Smith. More

They did exactly what I asked them to when programing my chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased chevy avalanche. No more, no less. No upcharges or hidden fees. Same day turn around. Very pleased More

Suzi did a great job keeping me informed and getting my job completed. This is not the first time that Suzi has taken good care of me. job completed. This is not the first time that Suzi has taken good care of me. More

This may be a review of service departments in general but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. but Gilchrist leans in heavy on how long it takes to complete anything. An oil change should not take 90 minutes. More