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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,404 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,404 reviews
February 02, 2025
I was happy with the overall service I received from Kristi who kept me informed about the progress of my car repair while it was on your shop. Kristi who kept me informed about the progress of my car repair while it was on your shop. More
by DAVEHEINZE126
Verified CustomerEmployees Worked With
Kristi
February 01, 2025
Service offered was professional, I will come back for vehicle service again,services give was well excuted. vehicle service again,services give was well excuted. More
by githu57
Employees Worked With
January 31, 2025
I purchased my Chevy Volt in Puyallup but have been very dissatisfied with their service department. Getting them to call me back was areal effort for them. At Witt's end, I left a message with Gilchrist’s dissatisfied with their service department. Getting them to call me back was areal effort for them. At Witt's end, I left a message with Gilchrist’s parts department and the returned my call in short order and got my car in for repairs within a week. I was delighted. It was a really great experience. Puyallup who? More
by David Bates
Employees Worked With
Sorry, I do remember the names of the people who helped
January 31, 2025
Took all day, but worth it. Tim and Thomas were both excellent. Thomas took time to explain in detail the various different values in the forms. Tim and Thomas were both excellent. Thomas took time to explain in detail the various different values in the forms. More
by Isak
January 31, 2025
Experience was good. No high pressure. Got the exact model truck I was looking for. Brian is a good salesman and did well showing me all of the features of the truck. No high pressure. Got the exact model truck I was looking for. Brian is a good salesman and did well showing me all of the features of the truck. More
by pnjo
January 31, 2025
Great customer service! Friendly, informative and knowledgeable. I can count on honest answers and procing Friendly, informative and knowledgeable. I can count on honest answers and procing More
by Shopper
Employees Worked With
January 27, 2025
The reason I didn't give a 5 on the dealership is because, the process took much to long. We drove over 2 hours to purchase vehicle. It appeared that Jeff was helping other people at the same time because, the process took much to long. We drove over 2 hours to purchase vehicle. It appeared that Jeff was helping other people at the same time he was helping us. I love the car. More
by doodle116
January 27, 2025
The sales staff was friendly, helpful, and easy to work with. Communications were timely and responsive. with. Communications were timely and responsive. More
by gingoldj
January 26, 2025
Dealer prep for a new car was sub par. They could do a lot better. Exterior and under the hood. They could do a lot better. Exterior and under the hood. More
by rjraked
Employees Worked With
