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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,386 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,386 reviews
January 21, 2025
They checked for a starting problem and discovered a bad battery. The battery had been changed two years ago but they discovered it was still under warranty saving me a lot of money. They also did my oil an battery. The battery had been changed two years ago but they discovered it was still under warranty saving me a lot of money. They also did my oil and transmission fluid change. As usual all their work was done perfectly. More
by chiefchuck
Verified CustomerEmployees Worked With
January 20, 2025
I am not sure what happened on my last visit to Gilchrist. My power train warranty didn't cover things that it definitely should have and then they couldn't work well enough with my extended warran Gilchrist. My power train warranty didn't cover things that it definitely should have and then they couldn't work well enough with my extended warranty to make that work. I haven't been able to take one trip without the engine light coming on for all four years that I have owned this truck. More
by rbeck
January 19, 2025
Interaction with the staff was pleasant. The service was completed very quickly. Overall it was a good experience. The service was completed very quickly. Overall it was a good experience. More
by SIGRUN FREEMAN
January 19, 2025
My Diesel Fuel Filer was replaced and the reset only goes to 36%. Wouldn't you think it should show 100%? I called On Star and they were no help. to 36%. Wouldn't you think it should show 100%? I called On Star and they were no help. More
by jolive7777
January 19, 2025
Great service. Nice people. Always willing to answer questions. Easy to get appointments. Clean environent. Nice people. Always willing to answer questions. Easy to get appointments. Clean environent. More
by gangegd
January 18, 2025
Shade found the perfect car at the right price for me. Sales & office staff were great to work with. Thanks for a very good car shopping experience! Sales & office staff were great to work with. Thanks for a very good car shopping experience! More
by larryclerget
January 18, 2025
Attentive, considerate of my needs and time frame. Friendly and courteous. Helped get me back to work. Friendly and courteous. Helped get me back to work. More
by Jamesjim
January 18, 2025
Not the same service it was a couple years ago. Just want your money now, not your satisfaction. A 4 hour repair turned into a week. Communication occurred only because I initiated it. Didn’t get t Just want your money now, not your satisfaction. A 4 hour repair turned into a week. Communication occurred only because I initiated it. Didn’t get the nod I asked for, then added 3% to the bill because I paid with my card instead of cash. Would have been fine if that was communicated upfront but it wasn’t. Don’t plan on returning which is too bad because I’m due for a new car this year - won’t be from here though… More
by SHELMS0
Employees Worked With
January 18, 2025
Chuck and Christy we’re both so kind, friendly and knowledgeable about everything involving this repair. Both of these professionals are very very good at their jobs. The mechanics did a great job rep knowledgeable about everything involving this repair. Both of these professionals are very very good at their jobs. The mechanics did a great job repairing my car and they took care of a recall item avoiding separate trip back to the dealership. Thank you, Guys! I will be back again when the need arises in a heartbeat! Highly recommend! More
by Sam F
Employees Worked With
