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Gilbert Chevrolet
Okeechobee, FL
92 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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92 Reviews of Gilbert Chevrolet
February 02, 2020
Outstanding Service!! While in town on vacation, the engine light came on in my 2015 Suburban. I took the truck to Gilbert Chevrolet's service department early the next mor While in town on vacation, the engine light came on in my 2015 Suburban. I took the truck to Gilbert Chevrolet's service department early the next morning, hoping to just get some information on what was wrong, not expecting to be able to get the truck in that day. However, I needed to get to St Pete that night. I spoke with Kim Vinson, who sent me to Sheila Yates to see if we could find the part the correct part. However, we couldn't find it. She sent me to James Sarros. James was very accommodating and looked up the codes and determined what needed to be done. I explained that I needed to be in St Pete that evening, so he immediately got me in the schedule to complete the service. They also did an inspection and found a minor oil leak in the pan. James had indicated that it might take several hours to complete the work. I was happy that it was in the queue at all! He later came to find to tell me that they had a loaner car for me for free, if I wanted. Wow! I never expected that! Patty Watts was very helpful and took care of all the paperwork quickly. I got a call maybe an hour later that my truck was all fixed, including an oil change. The bill was considerably less that I expected. In summary, I want to thank the entire service staff at Gilbert for the exceptional service that I received, with special thanks to James, who went way above and beyond anything I have ever experienced at a dealership. I will STRONGLY recommend your dealership to anyone! More
by brlipe53
Employees Worked With
Patty Watts, James Sarros, Kim Vinson
January 10, 2020
Excellent Service Everything went really smooth, was unable to get a rental or a loaner due to the weekend, but a flea market was right next door to occupy our time for Everything went really smooth, was unable to get a rental or a loaner due to the weekend, but a flea market was right next door to occupy our time for the 1 hour that it took. I also received my parts quote, however I have yet to hear back about a warranty request. There is a reason I travel 72 miles each way to get my truck serviced!! More
by murfmann
Employees Worked With
IDK
December 30, 2019
Jackie, Brent and Chris, thank you for everything! You all went above and beyond. The situation was a bit tricky but you all made it work ! Tyson will be happy when he gets home to see the finish product all went above and beyond. The situation was a bit tricky but you all made it work ! Tyson will be happy when he gets home to see the finish product !!! More
by Rapoza_Rowe
Employees Worked With
Jackie Ranew, Chris Wilson, Brent Durrance
May 14, 2019
Excellent service! Jackie and Roger were a pleasure to deal with. They helped me get through the chevy buyback process even though I didn't buy the vehicle from their d Jackie and Roger were a pleasure to deal with. They helped me get through the chevy buyback process even though I didn't buy the vehicle from their dealership. I'm now a customer for life and proud to be part of the Gilbert's family. Thank you guys so much for all your help. It's no wonder the company I work for also purchases their vehicles through Gilbert's. I will recommend them to all my friends and family. More
by Gunball64
Employees Worked With
Jackie Ranew, Roger Rice
April 01, 2019
Excellent Service! Quick, friendly, hassle-free experience. Serviced my vehicle and gave a detailed 27 point inspection that had all the information you would want. No g Quick, friendly, hassle-free experience. Serviced my vehicle and gave a detailed 27 point inspection that had all the information you would want. No gimmicks where they recommend things you don't need. Customer service and overall visit was superb! More
by SimpleMan
Employees Worked With
Patty Watts, Jim Kenbeek, Kim Vinson, Brandon Kovalsky
December 14, 2017
Best new car buying experience EVA! We had a great experience, no bull, no haggle, fair price and fast service. dealt with Roger and Albert very helpful and friendly. Would highly recomm We had a great experience, no bull, no haggle, fair price and fast service. dealt with Roger and Albert very helpful and friendly. Would highly recommend! More
by junk yard dog
Employees Worked With
Roger and Albert
December 03, 2017
Excellent! Always the best, wouldn't go to anyone else! Thanks to Ralph for another great deal. I'm a repeat customer, this is my third vehicle from Gilbert Chev Always the best, wouldn't go to anyone else! Thanks to Ralph for another great deal. I'm a repeat customer, this is my third vehicle from Gilbert Chevy. More
by cybrmomy
Employees Worked With
Ralph Keen
November 28, 2017
Awesome! We love this dealership! From the sales department to the service department and everything in between! They are honorest, helpful, caring and genuine We love this dealership! From the sales department to the service department and everything in between! They are honorest, helpful, caring and genuine! We live over an hour away and have 4 Chevy Dealerships much closer to home but we choose to go to Gilbert. We have tried the other ones in the area because of the drive but they do not compare in anyway to Gilbert Chevrolet! Thanks for everything you do and a special thank you to Rick Gold, you treat us like family!! More
by Tino46
Employees Worked With
Rick Gold
November 14, 2017
3d scheduled service. 2016 traverse As usual pleasant experience ( 3D vehicle purchased from Gilbert). Have delt with most of the service reps- all polite and informative. Kim Vinson mai As usual pleasant experience ( 3D vehicle purchased from Gilbert). Have delt with most of the service reps- all polite and informative. Kim Vinson main service rep for this visit. More
by Old buyer
Employees Worked With
Kim Vinson
November 01, 2017
Got the right truck Our salesperson, Gary Clements, was very patient with us as we looked at several trucks to find the one that fit our needs. He explained the sales pro Our salesperson, Gary Clements, was very patient with us as we looked at several trucks to find the one that fit our needs. He explained the sales process, the features of our new truck and has checked with us since the delivery of the vehicle to be sure we call on him if we have questions about anything. We are pleased with our experience and our new Chevrolet truck. More
by Deborah C. Gillis
Employees Worked With
Gary Clements, Chris (for paperwork)
