Ghent Chevrolet - Service Center

Although the new manager help resolve my situation. Now I’m wondering even if the rail needed replaced from a previous repair. I would like who ever look into this situation asap. I believe a district Now I’m wondering even if the rail needed replaced from a previous repair. I would like who ever look into this situation asap. I believe a district manager needs to get involved because theirs another dealer involved in Loveland (where I also paid a large amount dollars). More

Excellent service- on time and appreciated all the kinds words. Brian was the best that day words. Brian was the best that day More

Ghent service department was the worst. We had to have a brand new, 3 weeks old, 1300 miles, Chevy Silverado 2500,HD truck that totally lost all power on an interstate highway towed into G We had to have a brand new, 3 weeks old, 1300 miles, Chevy Silverado 2500,HD truck that totally lost all power on an interstate highway towed into Ghent. This was a Friday and also Labor day weekend. While stranded on the highway with a new truck that won't start and camper, the frustration began. First we asked for a loaner. Was told they had nothing available. Suggested to try rental car places. Upon instance that something be found a loaner was found. Upon arriving at Ghent everyone was more in a hurry to get off and start the holiday weekend. No empathy for our situation just we'll deal with it on Tuesday or Wednesday. So they got to it on Tuesday. When Ghent called to say the truck was fixed that day we were surprised that it was done so quickly. When asked what wrong they said the 2 batteries were dead and they replaced them. Their tech took no extra steps to see WHY a new trucks batteries would go dead so quickly. This sounded odd but Scott assured us that was the problem. He even told us they have cars on their lot that sit and have to have new batteries put in them all the time. This truck had not been sitting on any lot and had been driven for 3 weeks already. We left Ghent and at 31 miles away completely lost all power AGAIN. The 2 new batteries completely dead. This was 4:30 and service and loaner Dept close at 6pm. Between phone calls to GM and tow company we could not get back to Ghent before 6pm. Adding to this don't try to get to talk to anyone after 6pm as all their phones are switched to an automated voicemail system with no way to talk to a person. We wound up towing it to another dealership for diagnosis. We never, ever, even heard from Ghent again. More

Terry was great! Helped my son out with his first time vehicle purchase. He was very patient and answered the 1,000 questions my son had! Thanks Terry! Helped my son out with his first time vehicle purchase. He was very patient and answered the 1,000 questions my son had! Thanks Terry! More

All work done was completed in a timely manner and handled professionally. Thanks for all you do. Great job! handled professionally. Thanks for all you do. Great job! More

Factory issue resolved on two of our vehicles. Done fast and both done on the same day. Done fast and both done on the same day. More

Service was terrible and truck was a week late to get repaired.i have owned 7 Chevy trucks and will never take my truck for service and never buy a truck from ghett Chevy. repaired.i have owned 7 Chevy trucks and will never take my truck for service and never buy a truck from ghett Chevy. More

Awesome dealership they are very helpful and patient. They don't make me feel like I have to rush into any decisions that need to be done, like when I got the vehicle I wanted or when I needed to get it They don't make me feel like I have to rush into any decisions that need to be done, like when I got the vehicle I wanted or when I needed to get it maintenance. More

I have always had good and fast service when I take my Equinox to Ghent. Equinox to Ghent. More

A little late getting started on my scheduled truck service , but Excellent job washing it afterward. service , but Excellent job washing it afterward. More