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181 Reviews of Ghent Chevrolet - Service Center
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November 26, 2023
It took over 3 weeks to talk to someone in the service department. We left messages because the service manager was not available, and those messages were never returned. I even attempted to speak to the department. We left messages because the service manager was not available, and those messages were never returned. I even attempted to speak to the general manager and was never called back. Once we finally got an appointment the work was never completed and we had to reschedule 2 weeks later. What good is an appointment if they can't even do the work? When we finally got the work done they offered a free oil change. This is a small token for the headache caused. Unfortunately this experience is just like every other experience we have had with Ghent. The service department is a joke and a liability to the dealership. GM should pull this dealership from the current management as they are a disservice to the name. It's my understanding is that our experience is the status quo for many other customers. They simply do not care. More
by Dkraft81
Verified CustomerEmployees Worked With
The service manager
November 25, 2023
I came in for an oil change and it was done to my satisfaction in a timely manner. satisfaction in a timely manner. More
by billesch
November 25, 2023
All positive, knowledgeable about my BOLT, excellent customer care from start to finish. I do have one item I'd like to discuss w/you. customer care from start to finish. I do have one item I'd like to discuss w/you. More
by Rose
November 22, 2023
I took my 2014 silverado in for oil change and tire rotation. My TPMS was working when I came in. However, when I picked it up it wasn't working, and they tried to charge me $600 to fix it. I took o rotation. My TPMS was working when I came in. However, when I picked it up it wasn't working, and they tried to charge me $600 to fix it. I took out my relearn tool and reprogramed the tires and it was working just fine. More
by jwhitson7
November 22, 2023
Everything was so smooth and excellent! Scott helped with every step of the way Awesome staff Scott helped with every step of the way Awesome staff More
by dawnettenicole1
November 14, 2023
It was just a ECM programming but Scott and Mica went above and beyond to communicate and make sure I was informed and content with what was done. These two fellas really changed my mind about how terrib above and beyond to communicate and make sure I was informed and content with what was done. These two fellas really changed my mind about how terrible customer service is these days ! Thank you ! More
by Roxmtz123
November 10, 2023
Waited too long for wrong diag. A 2nd opinion found the problem and fixed it. A 2nd opinion found the problem and fixed it. More
by gguzman3
November 04, 2023
Really good service and they explain me everything, and suggest me other services that I have to do for better work, my english it was not very well but they understand me and explain me good. suggest me other services that I have to do for better work, my english it was not very well but they understand me and explain me good. More
by sandoval_alex
