Ghent Chevrolet - Service Center

Service Department Recommendation ! Dee in the Service Department is first class, knowledgeable, and more than helpful. You can't go wrong at Ghent Chevrolet/Cadillac in Greeley. Matt Dee in the Service Department is first class, knowledgeable, and more than helpful. You can't go wrong at Ghent Chevrolet/Cadillac in Greeley. Matt Fox, the Corvette expert, helped me with some work on my 2006 Z06. Well done Dee and Matt ! Tim Greenshields Greeley, Colorado More

incompetent service department I want to state that this review is only for their service department. Their sales team was actually very pleasant to deal with, i raved and ranted ab I want to state that this review is only for their service department. Their sales team was actually very pleasant to deal with, i raved and ranted about how great they were. I however am in the process of having been taken advantage of by their service department. I took my vehicle in to have a weatherstrip around the door fixed, after taking it home i noticed a lot of wind noise that had not been there before...i figured that maybe i was being too picky and over reacting, so i gave it a few days. On the 3rd day it rained and the water simply leaked in through the door...at this point i figured id take it back. My wife also noticed that the door was sagging and not closing right. I figured that these "nice" people would fix it, i took it back in and they called me about an hr later saying everything was fixed. As i got in the car i noticed greasy smudge marks on my car ceiling that they were too unprofessional to avoid or notice to clean. Ive taken the car in a total of 4 times now and nothing has been fixed. The "service" manager, Gerry, took a drive with me in the car and pretended not to hear any noise...after a few minutes he heard the noise and they said theyd fix it. I again left it to them...a few hrs later he calls me and tries to blame me for their mistake, after letting them know that my car was not this way when i took it in he said he would check with his gm/dm to see what he'd approve fixing. I am waiting to hear back from him since Monday June 6th it is now Thursday night, june 9th, and have not heard back from him, ive called and my calls have been avoided. Ghent went from having a potential loyal customer to someone who has lost trust in them, and they have single handedly made us despise driving our 1 yr old car that leaks when it rains or taken to the car wash, and it almost sounds the same with the windows up & down! Ill post on here again to update on what they do to make this right, lets see if they really keep their word, so far nothing.....so disappointing. More