Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
181 Reviews of Ghent Chevrolet - Service Center
Sort by
Verified Customer
Helpful February 06, 2023
I have not had great luck with the service department. I bought my car from the Ghent dealership, where I got two free oil changes with the purchase of my car within a certain amount of mileage. I brought I bought my car from the Ghent dealership, where I got two free oil changes with the purchase of my car within a certain amount of mileage. I brought my car in for the first complimentary oil change and the service department had the wrong mileage recorded, so were not planning to give a comp for the oil change. We ended up figuring it out and the honored the complimentary oil change, but it was quite the hassle. The second time I went in for the oil change it seemed to be right and they gave that one complementary, so that visit was fine. Last week I went in for my third oil change and also wanted a tire change and transmission fluid change. The transmission fluid change was recommended at my second visit, but I did not have the extra time for them to do it at that visit. When I got there they seemed to have all of the service requests noted correctly and we went over everything I wanted before the appointment. After being there for two hours, they said my car was ready, but at checkout I realized that they hadn't done the transmission fluid change, which was extremely frustrating. I was fine waiting that long if all of the requested services were getting done, but that was not the case. Victoria was the sales rep helping me and she was vey nice. She was the one who reviewed all of the services we were planning to do and seemed to have everything correct. She was surprised at checkout that they had not done the transmission fluid change. More
by annie.goss111
Employees Worked With
Victoria
February 06, 2023
I had a free oil change and when I called to schedule my appointment I was offered a special time so I can make it after work. When I arrived I was informed I came in the wrong day! They were still willing appointment I was offered a special time so I can make it after work. When I arrived I was informed I came in the wrong day! They were still willing to take me in that day to get my much needed oil change. I am so grateful for the teams understanding and willingness to work with me! More
by jasmine.villines
February 06, 2023
Got there early and they went right to work and completed it in a very timely manner. it in a very timely manner. More
by hstratton2
Employees Worked With
January 30, 2023
I had a very solid experience with the service department. Great service, good communication, and was in and out ini the specified timeframe. department. Great service, good communication, and was in and out ini the specified timeframe. More
by dillanward3818
Employees Worked With
Colton Rusher
January 30, 2023
Great customer service. Got me in without an appointment. The gal was really nice and understanding. Got me in without an appointment. The gal was really nice and understanding. More
by hdhogette
Employees Worked With
It was the only gal in the service department. Don’t know her name but she is awesome
January 25, 2023
your service department did a great job on my car i look forward to returning for future work forward to returning for future work More
by E218CHEFS
January 25, 2023
Scott is great. Always get great service and he is very helpful. I have a hard time writing 15 words for anything, Always get great service and he is very helpful. I have a hard time writing 15 words for anything, More
by Suzzy
Employees Worked With
January 21, 2023
Think Scott was having a bad day. Very poor communication. Colten was a pleasure to work with. Very poor communication. Colten was a pleasure to work with. More
by lorenaself
