Gettel Toyota of Charlotte County- Service Center

Oil change disaster. I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. M I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. My wait time for the service was 1 1/2 hours and cost $95.00 both high compared to the Toyota dealer in Michigan. Upon returning to St. James City, where we are staying, I look under the vehicle and notice oil running out of the bottom of the motor. I look under the vehicle and the underside is covered in oil. A check of the dip stick shows nothing. The puddle under the car keeps growing as I’m calling the dealer. The service manager I asked to talk to was understanding and helpful in working out a plan of action to rectify the situation. The service technician that worked on my car was sent to me and properly changed the oil a second time in my driveway. I was fortunate the motor was not hurt. Another two guys were sent the next day to clean the driveway. It was a decent response to a problem that should not have happened in the first place. It would be easy to write this off as a problem with the technician that performed the work but is it? I think it might suggest there is a problem with the mindset at the dealer itself. Was the technician probably trained, Was he given enough time to do the job the way the Toyota service manual suggests the procedure be done? Changing the oil on a car seems like a simple task but the problem I experienced shows the potential cost of not doing it correctly the first time. Making sure technicians are trained and given time and tools to do the job correctly is critical. This experience was a huge disruption to me and the dealer. The dealer did a good job rectifying the problem but it should never have happened. More

Did a great job, Michael Cartelli is always nice and understanding Had the 95M mile work done which took some time. But the car runs great understanding Had the 95M mile work done which took some time. But the car runs great More

Friendly technicians. We were stranded with our dead battery and they saw us right away. Great location with things to do nearby so if you have to wait, it’s acceptable. battery and they saw us right away. Great location with things to do nearby so if you have to wait, it’s acceptable. More

I always feel well taken care of when I get my Camry services at Gettel in Punta Gorda. The staff bends over backwards to give us their all. services at Gettel in Punta Gorda. The staff bends over backwards to give us their all. More

Auto Butler Service and Multipoint Inspection John Tremblay, Assistant Service Manager worked with me. He set up my appointment and met me when I arrived. I asked him about how to get rid of a w John Tremblay, Assistant Service Manager worked with me. He set up my appointment and met me when I arrived. I asked him about how to get rid of a water stain on the passenger front seat. He took it upon himself to go to the detail department to ask about it. He called me to let me know they could handle it and the cost. When I retrieved my car it had been taken care. I hope to be able to continue working with John whenever I have service. A further note, I had left 3 messages with the Auto Butler department over a time span of more than a week requesting a date to bring my car in. Two of the messages I left were with the person who I was told did the scheduling for Auto Butler (maybe Kelly?) and the other was with Mike. No one returned my calls. When I called J. Tremblay he immediately set up an appointment. More

Will never take my car back to Gettel in Punta Gorda for service again as untrustworthy . Went for 30,000 mile maintenance of 2015 Camry which maintenance manual said was oil change & tire rotation. Assis service again as untrustworthy . Went for 30,000 mile maintenance of 2015 Camry which maintenance manual said was oil change & tire rotation. Assistant Service Manager John Tremblay tried to add on fuel air induction & injection services for another $300 plus battery for another $130!!! More

Always provides excellent service. Explains what service needs to be completed, and the costs for service. He also advises what service will need to be completed on my next visit needs to be completed, and the costs for service. He also advises what service will need to be completed on my next visit More

Comfortable wait roomDone in a timely mannerPolite Comfortable wait room Done in a timely manner Polite without pressure to do more Advised us of future services needed to allow seniors to plan! Comfortable wait room Done in a timely manner Polite without pressure to do more Advised us of future services needed to allow seniors to plan! More

I purchased my car at this dealer. Take it there to be serviced. I had an appointment and arrived a little early and my car was taken to be serviced. I’ve had the same same service person the past 3 visi serviced. I had an appointment and arrived a little early and my car was taken to be serviced. I’ve had the same same service person the past 3 visits. I would like to say that James Milan has been very professional and has always taken the time to explain everything to me and to explain the future service of my vehicle. I would like to continue receiving an email or text to rate the service men. More

My service representative, Mike, is the main reason I keep coming back to Gettel Toyota. He is honorable, knowledgeable, Empathetic, cheerful. I always feel he is doing his best and I trust his advice im keep coming back to Gettel Toyota. He is honorable, knowledgeable, Empathetic, cheerful. I always feel he is doing his best and I trust his advice implicitly. He is a Tremendous asset to your organization. I now have over 178,000 miles on my 2015 Prius and I tell everyone that needs Toyota service to see Mike. If he isn’t working when I need service I postpone the work until he is on duty. Doug Sloan More