Gettel Toyota of Charlotte County- Service Center

I went in for an oil change and tire rotation, but was surprised when I was told I needed several other items fixed. This really surprised me since I take my car in for regular maintenance. My last visi surprised when I was told I needed several other items fixed. This really surprised me since I take my car in for regular maintenance. My last visit was about eight months ago. Nevertheless, I agreed to the repairs which came to over $1900. When I returned to pick up my car the very nice service rep said he worked with the figures and managed to reduce the price by $300. Of course I was happy with the new number. My only issue is why wasn’t the lower figure given to me in the beginning. I’ve been pleased overall with the service at Gettel, so I’m not really complaining. I guess I was just startled by the various repairs need since my last visit a few months ago. Hopefully all is well now and my car won’t need any major repairs in the coming months. More

Mike C always makes sure I receive the service needed for my car in order to keep it in tip-top shape. Mike is very helpful and greets me by name on arrival for my service appointment my car in order to keep it in tip-top shape. Mike is very helpful and greets me by name on arrival for my service appointment More

Service was extremely slow. Nearly 1 hour longer than quoted. Service advisor mislead on the actual cost of the service resulting in a bill nearly 30% higher than told it would be. I will not go back. quoted. Service advisor mislead on the actual cost of the service resulting in a bill nearly 30% higher than told it would be. I will not go back. More

For my first time with Gettel Toyota I received excellent service. Staff was courteous and professional. I will use their service department again. Very efficient and finished my work sooner than estimated. service. Staff was courteous and professional. I will use their service department again. Very efficient and finished my work sooner than estimated. Performed a free maintenance inspection. Great experience. More

My first time at Gettle as I just moved here. Very pleased with Ryan Twogood and the service I received for my 30,000 mile tuneup. pleased with Ryan Twogood and the service I received for my 30,000 mile tuneup. More

Always polite and ready to help and please their customer's. Great customer relations. They go above and beyond ! Would do business with them again. customer's. Great customer relations. They go above and beyond ! Would do business with them again. More

Your service person Robert was very attentive and contacted me when the vehicle was finished. He also walked me outside to show me where my vehicle was parked. Just that extra care matters. contacted me when the vehicle was finished. He also walked me outside to show me where my vehicle was parked. Just that extra care matters. More

My car is 20 years old. When I went to parts I expected moaning and groaning about how difficult it would be to get what I needed. Instead I found smiles and “ of course we can have it tomorrow. “ The foll moaning and groaning about how difficult it would be to get what I needed. Instead I found smiles and “ of course we can have it tomorrow. “ The following day I spoke with Michael who told me to come in. It would take about an hour. They were done sooner and the price which had been quoted earlier was reasonable. They were professional, clean, pleasant. I’d go there anytime. More

Had to call three times for someone to answer. After that scheduling an appointment was easy. Robert Bruhn, assistant Service Manager, was pleasant, professional, knowledgeable scheduling an appointment was easy. Robert Bruhn, assistant Service Manager, was pleasant, professional, knowledgeable More

I contacted Gettel Toyota to get a battery replaced in our Lexus . Regrettably I was overcharged for it. They did not consider it as part of the Toyota family so I was not given the proration on the exist our Lexus . Regrettably I was overcharged for it. They did not consider it as part of the Toyota family so I was not given the proration on the existing battery even though the battery was installed by a Lexus dealer two and a half years ago. Ryan the Assistant Service manager was proficient but not flexible in handling the transaction. My Lexus dealer is fort five miles away , so I tried to avoid driving that far for a battery. I know better now. More