Gettel Toyota of Charlotte County

BUYER BEWARE ESPECIALLY IF YOUR PURCHASING FROM THIS DEALERSHIP OUT OF STATE. First off, do not deal with Sage one of the salesmen or Brian Johnson the GSM. They are both con artist and will do anything DEALERSHIP OUT OF STATE. First off, do not deal with Sage one of the salesmen or Brian Johnson the GSM. They are both con artist and will do anything to sell you a vehicle. Second this dealership DOES NOT stand by their vehicles. I purchased an almost $80,000 2024 Toyota Tundra Platinum Hybrid back in June with 4 miles on it. Guess what….. when giving the vehicle its first wash a couple days after receiving, I noticed chips in the paint along the entire driver side, driver side windows, rear tailgate, and tail lights felt like sand paper from chipping. The chips were well hidden because the truck is white and was VERY DIRTY when dropped off. The truck was brought to multiple body shops for an inspection because of course Gettel Toyota wanted to blame the transporter. Upon investigation by these multiple body shops, given the location of the chips and how deep they were in the paint, every shop stated there was essentially no way this type of damage occurred during transport. The GM’s exact words were “ the truck could have very well been damaged before transport, but since you signed the bill of landing, that takes all responsibility off the dealership.” Well to sum up the story, I received a brand new truck that ended up costing almost $30,000 in damages to repair paint and parts. Along with that I now have a brand new truck with a bad carfax. Moral of the story, they knew this vehicle was damaged without a doubt, yet took advantage of the fact that I was unable to see the truck before purchasing because I’m located in Michigan. They knew they wouldn’t sell this vehicle to somebody in state, so they discounted it and sold it to me. THIS DEALERSHIP DOES NOT CARE ABOUT THEIR CUSTOMERS, THEY JUST WANT TO MOVE CARS AND MAKE MONEY! I learned the hard way, but who would ever think that buying a brand new vehicle they would be dealing with $30,000 in damages?! To add to this nightmare, it took the dealership almost a month after receiving a wire from my financial institution to even ship the vehicle! I then had to go through 3 temporary plates, driving on them after they expired because their finance department is hands down the laziest group of people I’ve ever dealt with. Martin, specifically does NOT do his job. The fact they could do something like this and get away with it is incredible. Purchase elsewhere, especially if you’re out of state. THE WORST EXPERIENCE IVE EVER HAD! More

Marco was the absolute best and worked with me so much to get me in my dream car get me in my dream car More

It was a pleasure working with Marcos Polo Oliva if I could rate him a 10 I would. He gave exceptional service to us. his professionalism was off the chart. I would highly recommend his service to man could rate him a 10 I would. He gave exceptional service to us. his professionalism was off the chart. I would highly recommend his service to many for years to come. More

Great service. The truck was ready for me when I arrived. For the next Toyota, I definitely will come here. The truck was ready for me when I arrived. For the next Toyota, I definitely will come here. More

I'm giving the dealership a three-star because of the problems I had with them. It was a shame that I had to give them a bad review to get my car fixed. Had somebody answered my phone calls and fixed th problems I had with them. It was a shame that I had to give them a bad review to get my car fixed. Had somebody answered my phone calls and fixed the problem we could have avoided all that. The car seems to be working fine now. Deshawn {I apologize if I spelled it wrong] the manager has been in contact with me since the initial complaint trying to rectify the problem. They finally figured out what was wrong with the car and took it back to Honda to get it fixed. I appreciate the constant phone calls letting me know what was going on with the car. I hope in the future I can give you guys a five star rating. I look forward to bringing my car back for service and hopefully they won't be any more problems with this car. The dealership does have to work on the phone calls though all you'll ever get is an answering machine and your messages are not being forwarded to the right people. More

They were very welcoming and Marcos took his time to show us how to program our new car. Marcos explained all papers that were signed. He was very patient with us and our questions. show us how to program our new car. Marcos explained all papers that were signed. He was very patient with us and our questions. More