Gettel Toyota of Bradenton - Service Center

I got an oil change Monday. Seen a sign for 3 tires and the fourth was $1.00. They would not honor that advertisement stating it ended yesterday. To top it off I came in at 7:15 Seen a sign for 3 tires and the fourth was $1.00. They would not honor that advertisement stating it ended yesterday. To top it off I came in at 7:15 for an appointment for oil change and over 2 hours later I asked when the truck would be done only to find out it had been done for some time. More

My service writer Mathew was terrific. He explained things thoroughly and clearly for me to understand the diagnostics. Very polite young man and an asset to the Service Department. Get He explained things thoroughly and clearly for me to understand the diagnostics. Very polite young man and an asset to the Service Department. Gettel is the 5th Toyota service center I’ve used in the 7.5 years I’ve owned my Prius (Albuquerque NM; Richardson,TX, Plano, TX; Clearwater,FL and now Bradenton) and it was one of the VERY best service experiences I’ve experienced and one of the nicest waiting areas too. But I did miss the usual Toyota donuts. ( darn Covid)! Thanks Gettel. I’ll be back again. More

efficient. ..fast..clean..professional..accommodating. I always feel like I am treated fairly and that my best interests are always taken into consideration. ..fast..clean..professional..accommodating. I always feel like I am treated fairly and that my best interests are always taken into consideration. More

I was very happy with my service rep he did a great job and was very pleasant. Well I didn’t like the fact that when I use my credit card it cost me an extra $73. If I realized I was going to get a charge and was very pleasant. Well I didn’t like the fact that when I use my credit card it cost me an extra $73. If I realized I was going to get a charge like that I would’ve use the debit card. More

Evan took good care our land cruiser. Timely, and good communication x x x x x x x xx Timely, and good communication x x x x x x x xx More

They did a very good job I would recommend my friends my friend whenever they have there car to be fix friend whenever they have there car to be fix More

Prompt, positive attitude, on time. A very pleasant environment for waiting. Good communication with problems. A very pleasant environment for waiting. Good communication with problems. More

My service rep Matthew was excellent. Personable (he remembered my car via its license plate from last year) AND knows his stuff Personable (he remembered my car via its license plate from last year) AND knows his stuff More

Scheduling easy and efficient. Information about service needs clearly presented. Informed about need for new tires in about 3 months. Waiting area good and provided social distanc Information about service needs clearly presented. Informed about need for new tires in about 3 months. Waiting area good and provided social distancing. More

First time seeking service for my Highlander. Called & thought I had made an appointment only to end up at a cattle call & having to return later in the day. Little to no communication about th Called & thought I had made an appointment only to end up at a cattle call & having to return later in the day. Little to no communication about the process of getting your car serviced. Assumptions made or just didn't care that I was clueless to what was going on. Once the car had been evaluated, communication was excellent and I felt well taken care of but the initial interactions at check in left an overwhelming bad impression. More