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Gettel Toyota Ocala - Service Center

Ocala, FL

4.5
2,461 Reviews
Call Service Center (352) 732-0770

2,461 Reviews of Gettel Toyota Ocala - Service Center

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June 13, 2025

Everything was explained to me and it all went according to plan! Only wish I had seen the sign for a complementary manicure earlier. More

by Mosullivan05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know anyone
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Jun 16, 2025 -

Gettel Toyota Ocala responded

Thank you for the great feedback! We're glad everything went smoothly and according to plan. Sorry you missed the sign for the complimentary manicure, be sure to take advantage next time! We hope to see you again soon!

June 10, 2025

They seemed fine, too bad they only did part of the work. The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to ro More

by Samkatze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area
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Jun 23, 2025 -

Gettel Toyota Ocala responded

We're sorry to hear about your experience and truly apologize for the incomplete work and the missed car wash. That’s not the standard we aim for. Thank you for bringing this to our attention — we’ve shared your feedback with our team to help prevent this in the future. If you'd like to speak with us directly, please contact our service manager at 352-732-0770. We appreciate your feedback and hope to make it right.

Jun 24, 2025 -

Samkatze responded

Talking about QA problems to a team without having even a basic QA process implemented (I saw no sign-offs anywhere in the paperwork) is not going to fix anything in the long run. But it's your shop. I'm not going to call and change anything. That's your job. I'm not going to pay you a hundred bucks to accept partial work AND be your QC sign-off tech. But if I was, you'd get a failing grade.

May 22, 2025

Arianna is always awesome and has been handling my vehicles for the better part of 13 years off and on now. More

by aphelps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Swainson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Maxey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Boldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Brigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Eason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for your continued trust and loyalty over the years! We're so glad to hear that Arianna has consistently provided you with excellent service. She truly cares about her customers, and your kind words mean a lot. We look forward to continuing to take care of you and your vehicles for many more years to come!

April 19, 2025

All people I encountered were very polite and helpful. Cassie facilitated my service and was amazing. Organized, competent, and kept me informed of everything. I had to leave my car overnight and she made More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
Report | Print
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your thoughtful review! We're thrilled to hear that everyone you encountered was polite and helpful, and that Cassie made your service experience so smooth. She takes pride in being organized and communicative, and we’re glad that made a positive impact during your visit. Thanks again for trusting us with your vehicle!

April 19, 2025

Cassie, my service writer, was wonderful! She made my vehicle’s repair go very smooth. I had to leave it there, which I wasn’t expecting, but she made all the arrangements for me to get back More

by Kris P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Ingraham
Report | Print
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for the wonderful review! We're so glad to hear that Cassie made your service experience smooth and stress-free. She always goes above and beyond to take care of our customers, and it's great to know she was able to assist with transportation and keep you updated throughout the process. We'll be sure to pass along your kind words. Thanks again for choosing us!

March 30, 2025

Clean and welcoming, felt like I came into a family and I was part of it. Cassie was the best! More

by TABBYKAT352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
Report | Print
Apr 04, 2025 -

Gettel Toyota Ocala responded

Thank you for your kind words! We’re so glad to hear you felt at home with us, that’s exactly the experience we aim to provide. Cassie will be thrilled to hear your feedback, and we’re happy she could make your visit special. We look forward to welcoming you back anytime!

March 21, 2025

Thank you Heather Fornino for an amazing customer service experience. I absolutely love your personality and your expertise. Thank you making my day. I would recommend you to my friends and Family. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Fornino
Report | Print
Mar 24, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your kind words! We're so glad to hear that Heather was able to provide you with an amazing customer service experience. It's wonderful that her personality and expertise made such a positive impact on your day. We really appreciate you recommending her to your friends and family! If you ever need anything else, don’t hesitate to reach out. Thanks again!

March 13, 2025

Great service! No issues. Friendly staff. Thank you, thank you thank you Thank you thank you More

by Jhighlander22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciri
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Mar 17, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future! Thank you!

March 06, 2025

I love having my car serviced at Toyota. I’m treating great and well informed about what my vehicle needs. More

by dflaherty320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Flaherty
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Mar 17, 2025 -

Gettel Toyota Ocala responded

We're so glad to hear that you're always treated well and feel informed about your vehicle's needs. We appreciate your trust in us and look forward to continuing to take care of your car!

February 24, 2025

Wait was a little long but Christina was able to get me anew matching tire. More

by momdavies2002
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Mar 03, 2025 -

Gettel Toyota Ocala responded

Thank you for your review! We’re glad Christina was able to help you get a matching tire. We apologize for the wait and appreciate your patience. Your feedback is valuable, and we’re always working to improve our service. We hope to see you again soon!

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