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Gettel Toyota Ocala

Ocala, FL

4.5
3,304 Reviews
At Gettel Toyota Ocala, it's the people that make the difference. We are people who care about people. You'll never get the feeling it's "just business" here; a sense of family and long-term relationships always comes through. You'll notice the difference the moment you walk through our doors. We treat customers like honored guests in our home. This means a friendly associate opening the door for you and greeting you by name. Building relationships, not just selling quality cars, trucks, and SUVs, is our first priority. That's the Gettel Toyota Ocala culture. Relationship First Building relationships is our first priority. Our desire is that our customers become customers for life. Generations and generations of customers have bought their vehicles from Gettel. Gettel Toyota Ocala has one of the highest customer retention and satisfaction ratings in the Southeast. It's all about how we treat others and each other. Our goal is to provide our customers with the absolute best buying experience and outstanding service in the industry. Quality Service Gettel Toyota Ocala provides continuous training for our staff and offers an environment that's an exciting, comfortable workplace for our entire team. We have many employees who have been at this dealership for over 20 years. We always try to thank every customer for doing business with us, and we always try to thank our employees for doing a good job. Both are equally important. Our top-notch service is what keeps customers coming back. Our four-lane service drive with valets and climate-controlled service area features the very latest vehicle diagnostic equipment from Toyota-certified factory-trained technicians. The Best Selection It’s no secret that Toyota makes some of America’s best and favorite cars. Gettel Toyota Ocala is one of the largest and best Toyota dealerships in the state of Florida, with over 24 acres of new Toyotas and used vehicles to choose from. The dealership has been named "Best New Car Dealer" in Ocala 5 years in a row (2017-2021). Whether you’re looking for a sensible sedan like the Camry or Corolla, a versatile SUV like the RAV4, or a rugged truck like the Tacoma, we have a variety of trims and options you wouldn’t believe. Not quite ready to buy new? Our vast selection of used and Toyota Certified Used cars have something for everyone. Start your shopping online with our online shopping tools, specials, and online financing application. We want to make car shopping a fun and unique experience for each and every customer!
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1719 SW College Rd

Ocala, FL

34471

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Showing 3,304 reviews

July 17, 2025

I want to say that my recent experience was exceptional. I had an issue that went unresolved last September when it was still DeLuca Toyota. I specifically want to thank Emily, Cristina and Nathan for their More

by glees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily, Cristina, Nathan
Jul 18, 2025 -

Gettel Toyota Ocala responded

Thank you so much for sharing your experience! We’re truly sorry to hear that the issue lingered since last September, but we’re very glad that Emily, Cristina, and Nathan were able to step in and provide the attention and responsiveness you deserved. Your satisfaction is our priority, and it’s great to know our team was able to turn things around and deliver an exceptional experience. We appreciate your patience and the opportunity to make things right — thank you for choosing us!

July 13, 2025

My service writer, Cassie Ingraham was very knowledgeable and friendly. She kept me informed of the progress on my vehicle. Cassie is definitely a valuable asset to Gettel Toyota Dealership. She had a pos More

by meiklejohnst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Ingraham
Jul 18, 2025 -

Gettel Toyota Ocala responded

Thank you, Stephen, for your kind words and thoughtful feedback! We're thrilled to hear that Cassie provided you with such a positive and attentive experience. Her professionalism, communication, and care for our customers truly make her a standout member of our team. We’re grateful for your continued trust in Gettel Toyota and look forward to serving you again in the future!

June 13, 2025

Everything was explained to me and it all went according to plan! Only wish I had seen the sign for a complementary manicure earlier. More

by Mosullivan05
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Don’t know anyone
Jun 16, 2025 -

Gettel Toyota Ocala responded

Thank you for the great feedback! We're glad everything went smoothly and according to plan. Sorry you missed the sign for the complimentary manicure, be sure to take advantage next time! We hope to see you again soon!

June 10, 2025

They seemed fine, too bad they only did part of the work. The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to ro More

by Samkatze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area
Jun 23, 2025 -

Gettel Toyota Ocala responded

We're sorry to hear about your experience and truly apologize for the incomplete work and the missed car wash. That’s not the standard we aim for. Thank you for bringing this to our attention — we’ve shared your feedback with our team to help prevent this in the future. If you'd like to speak with us directly, please contact our service manager at 352-732-0770. We appreciate your feedback and hope to make it right.

Jun 24, 2025 -

Samkatze responded

Talking about QA problems to a team without having even a basic QA process implemented (I saw no sign-offs anywhere in the paperwork) is not going to fix anything in the long run. But it's your shop. I'm not going to call and change anything. That's your job. I'm not going to pay you a hundred bucks to accept partial work AND be your QC sign-off tech. But if I was, you'd get a failing grade.

May 22, 2025

Arianna is always awesome and has been handling my vehicles for the better part of 13 years off and on now. More

by aphelps
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Andrew Swainson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Maxey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Boldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Brigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Eason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for your continued trust and loyalty over the years! We're so glad to hear that Arianna has consistently provided you with excellent service. She truly cares about her customers, and your kind words mean a lot. We look forward to continuing to take care of you and your vehicles for many more years to come!

May 04, 2025

Greatest experience i ever had at a dealership! I will recommend EVERYONE to come and purchase here!! Jeavaun and his team were amazing and easy to work with! To have nothing negative to say amazes More

by michaelrosario97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeavaun Webb
Jun 05, 2025 -

Gettel Toyota Ocala responded

Wow! Thank you for such an enthusiastic review! We're thrilled to hear this was the greatest dealership experience you've ever had. Jeavaun and the team will be so happy to know they made such a positive impact. Your recommendation means the world to us, and we're grateful for the chance to earn your trust. Enjoy your vehicle, and we’re here anytime you need us!

May 04, 2025

Brenan was outstanding. He followed through when the Highlander we were interested had arrived at the dealership. More

by Doug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Boldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for the kind words! We're so glad to hear that our team provided outstanding service and kept you informed about the Highlander's arrival. We appreciate your trust in us and hope you're enjoying your new vehicle!

April 23, 2025

I was really pleased with the purchase of my new crossover, salesman Mike worked hard to make the whole process go fast and easy. More

by Dnatjarnancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for the great review! We're glad to hear you're enjoying your new crossover and that Mike made the process quick and easy for you. We appreciate your business and hope you love your new vehicle!

April 21, 2025

I cannot say enough about the incredible experience my family had at this dealership. Jerry (the sales manager) and Jose (our salesman) went above and beyond in every possible way. Our family is going More

by katieskirkman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Brigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Moret
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your heartfelt review. We’re truly honored to have been part of such a meaningful moment for your family. Jerry and Jose are compassionate professionals, and we’re glad their kindness and care made a difference during this time. It means a great deal to us that we could help fulfill your father-in-law’s wish and create a positive experience for your family. Thank you for trusting us—we’re grateful for your kind words and support.

April 19, 2025

Cassie, my service writer, was wonderful! She made my vehicle’s repair go very smooth. I had to leave it there, which I wasn’t expecting, but she made all the arrangements for me to get back More

by Kris P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Ingraham
Jun 05, 2025 -

Gettel Toyota Ocala responded

Thank you for the wonderful review! We're so glad to hear that Cassie made your service experience smooth and stress-free. She always goes above and beyond to take care of our customers, and it's great to know she was able to assist with transportation and keep you updated throughout the process. We'll be sure to pass along your kind words. Thanks again for choosing us!

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