Gettel Toyota Ocala

They came up with a whole bunch of things that were wrong according to them, but checking wheel alignment is a waste of money and the front rotors were scored, but they were scored at 10,000 miles and it did according to them, but checking wheel alignment is a waste of money and the front rotors were scored, but they were scored at 10,000 miles and it didn’t make any difference then. I think your service department stinks and I’ll never go back. More

I had my fourth and final no charge service for oil change and tire rotation. The service is always great and it was very quick. I even got my car washed and it looks great. I will be back even when I change and tire rotation. The service is always great and it was very quick. I even got my car washed and it looks great. I will be back even when I have to start paying. for the services. More

What an amazing dealership! The salesman Jordan Wilson went above and beyond to give us the best help and my son ended up buying his first new vehicle, a 2026 Toyota Corolla SE. The salesman Jordan Wilson went above and beyond to give us the best help and my son ended up buying his first new vehicle, a 2026 Toyota Corolla SE. He gave excellent advice too and also the dealership gave lots of extras for care and services and maintenance which is cool. Best dealership I've been to actually so highly recommend . Also the financing department was awesome too! More

My experience with Gettel Toyota Ocala getteltoyotaocala. com. When I inquired about a few vehicles on the phone the they had in stock I was told there was a 90 warranty on the vehicles i was interested in, a com. When I inquired about a few vehicles on the phone the they had in stock I was told there was a 90 warranty on the vehicles i was interested in, and I explained what my budget was and what I needed to have in the vehicle. I test drove a 2018 Mercedes Benz. I Loved it, bought it. I was told it had everything. I was at the dealership from 330pm to after 9pm. I went through all the paperwork and waiting forever for a finance person to finish the deal. I was coming back the next day to meet with the rep to go over how to work all the bells and whistles bc it was too late at the dealership. I took the car home, this was my dream car. I loved driving it! I got up the next day and was searching the key fob for the remote start button, but I couldn't find it. So I just go into the car and started it myself. Get to the dealership, and the rep started on the bells and whistles showing me how to work them. The final step was I said how do I start the car with the remote? He looked at the key fob,pressing buttons only to find out it didn't have a remote start. I was shocked bc that was the number one thing I wanted living in hot Florida in the summer, your car can be an oven. But originally I was told by the person I spoke with on the phone it had all I was looking for and it even said it on the website on all the options for this Mercedes Benz. The rep said maybe you need the app. So I downloaded the app only for it to say my car didn't support the app. I was devastated and frustrated at this point. I started the second day at this dealership at 1130am. I told the rep I wasn't happy with this and to bring it to management. They misrepresented this car and it's options. The rep talked to the so called powers that be and they said there's nothing they can do about it. I asked if they can make it right by maybe paying for it to be added or have someone at their facility do it. All they kept saying was we don't work on Mercedes Benz. I'm like well you can sell them though. So they wouldn't accommodate me, knowing I was there for 5 hrs the night before and at this point already was there a couple hrs to get this far. So, I said I don't want the car then. I want my money back. They wanted to keep taxes and fees for a car I had less that 10 hrs. I said xxxx no... they said the only thing we can do is you have to pick another car on the lot for us to do the take back. I had no choice but to agree. Disappointed my dream car was gone over a few hundred bucks to one of the biggest dealerships in Ocala Florida. So I picked a second choice of a car, definitely not my dream car. It doesn't even compare. So I made sure it had everything I wanted and it did, but it certainly did not compare to the Mercedes. I came to terms with that. Now the whole process starts again. Paperwork, waiting...the rep kept telling me it won't take as long as the day before. So, wait, wait wait, this was totally unacceptable. Waiting for guys in a white shirt to approve the details, waiting on finance... I as there from 1130a to 800pm just making this switch. Mind you that during all this torture of waiting I'm asking why is it taking so long? The answer was we're waiting on this person or that person and no one seemed to care. I will never do business with this dealership again. The waiting was torturous! Seems to me they have alot of reps trying to sell cars and a couple of financial people closing out the deals. They are about the almighty dollar. I was paying cash, it wasn't like I had to get financing. In the end this dealership wouldn't bend one bit to make me happy and give me what they said was in their vehicle. They didnt honor their advertising on this vehicle to save themselves a few hundred dollars, they wound up spending way more in the end by redoing everything, paying other people to do duplicate work and I left there after 8hrs frustrated, tired, More

service and staff were first class. Nice, clean and comfortable showroom we waited. Cirri Pierce kept us informed while we waited and explained what we needed for the next appt. Nice, clean and comfortable showroom we waited. Cirri Pierce kept us informed while we waited and explained what we needed for the next appt. More

Very welcoming! We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching f We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching for that right car,or just a car period but he made it seem effortless.Thank you to Mr.Jerry as well for helping see the brighter side of the sale. More

Very pleasant dealership, no games or haggling. Salesmen was very polite and knew his inventory. Salesmen was very polite and knew his inventory. More

I brought my 2025 toyota camry in for routine service when I got the vehicle back, all of the boxes on the checklist from the service department were checked, saying that they were either checked to be i when I got the vehicle back, all of the boxes on the checklist from the service department were checked, saying that they were either checked to be in compliance or refilled for things such as washer fluid et. Cetera, well, 2 days after The service, my low windshield fluid warning light comes on. So now I know for certain that they did not check the fluid. This makes me wonder if they do anything on that checklist. Or if they just count on us, not knowing This is disgraceful treatment of a loyal customer. Who not only Purchases cars from the dealership, but also gets service from the dealership. I am truly concerned now about whether they actually changed the oil in my car or not.I have no way of knowing and based upon what I found with the checklist versus reality with the washer fluid.I have serious doubts More

We were pleased with the communication concerning additional findings during inspection. The work was completed in a timely manner. additional findings during inspection. The work was completed in a timely manner. More

Caden was an excellent service advisor. I will be definitely be back and will ask for him. I will be definitely be back and will ask for him. More