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Gettel Hyundai of Sarasota - Service Center
Sarasota, FL
758 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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758 Reviews of Gettel Hyundai of Sarasota - Service Center
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January 21, 2020
Refusing to Fix Our Car So apparently I have to pick a rating, so it will get one star for this dealership and star goes to the three employee's that have helped us out, Rodn So apparently I have to pick a rating, so it will get one star for this dealership and star goes to the three employee's that have helped us out, Rodney Ryans going above and beyond to make sure our children were taken care of when buying their cars. And to Ben and Melanie in service for their caring and understanding throughout this ordeal we have been through. In 2019 my family has come to this dealership and bought 4 cars. Thank you Rodney for making sure they received a good experience. Let's move on to Service Department Manager which could learn some customer service skills, Alan Moss.....we bought a 2015 Hyundai Genesis and since day one we have had nothing but issues. Windshield wiper blades that didn't work and squeaked when used. Not even a week and half after buying the car I was told by Alan that I would have to purchase new ones as they are not required to do an inspection on them when a customer buys a car. After several attempts and going to a higher up they replaced them. Continuing on with the Service Department....let's move forward a bit, the car was vibrating bad when driven and can only be felt in the driver's seat. They had our car for 5 days and they could not find anything wrong. When I went to pick it up they informed me that the car was fine. We then took it to our mechanic that we use for our other cars and it took him no more than 5 minutes after driving it that the back left rim was bent and causing all the vibration when driving it. So back we went to the dealership so they could fix what our mechanic found. How pathetic is that. Not to mention that front end of the car underneath the fender is scratched bad and paint missing and looks awful and that is how they sold a car to us. What kind of inspection do they do on a car they sell people, obviously not a good one. Continuing on with the Service Department yet again...let's move forward some more....after picking up the car yet again, not even 20 minutes on my way home the display started going out. Blinking off and on making the steering wheel unable to use. So once again we brought the car back. They had my car yet another 6 days and all they did is reset the display stating the radio was not working properly. THE RADIO. Seriously! The display houses everything in the car, not just the radio. And yet again when I picked up the car, not even half way home, the display went out again. Driving to and from this dealership is about 40 minutes for us in traffic from where we live so it is NOT convenient for us multiple times. So I complained to corporate which is a complete joke. No help at all, instead the GM Sandeep Singh had nothing but an attitude with me. Telling me he sat with the technicians and watched them fix our display. And that is was working fine when I picked it up. He has ZERO customer skills, an attitude and he is rude, right along with Alan Moss. Fast forward to January 20, 2020.....I finally brought the car back in because we work 6 days a week and taking time off is not easy, Alan Moss and Sandeep Singh refused to fix our car and give us a rental car stating that the "RADIO" is not part of the service agreement for our warranty and rentals. IT IS NOT JUST THE RADIO BUT THE WHOLE DISPLAY THAT IS NOT WORKING!!!!!!!!!!!!!!!!!!! So I reached out to a Fred Bartholomew, Director of Operations who was of NO HELP AT ALL. Telling me they would give me a rental for ONE DAY just to diagnosis the problem WHEN THEY HAVE HAD THE CAR QUITE A FEW TIMES BEFORE TO DO THE SAME THING. And I have provided video multiple times proving it does not work. The service advisors felt so bad for me when I was there and I understand there hands are tied which is SAD! I have left SEVERAL messages for Rodney Ryans and they keep telling me is off or not available 3 weeks now. I wonder if he even knows I have called seeing has how he has been the ONLY manager to care. I will be calling the BBB and the news channel to expose this dealership. How a dealership treats a customer is important but not to them. We still have a broken display monitor!!!! More
by mkiwacz
Employees Worked With
Sandeep Singh, Alan Moss
August 20, 2018
NEVER AGAIN Took 2 days went in for an oil change they did recalls I did not want then they made a complete mess of my car had grease smeared all over both front Took 2 days went in for an oil change they did recalls I did not want then they made a complete mess of my car had grease smeared all over both front and rear seats all over the paint the windows, the door panels clips were not reinstalled properly had to bring it back, whole thing was an unprofessional mess...they promised to wash the whole car when they finished but never touched it.. I'll never go there again More
by justdoit
Employees Worked With
mike, Ashley McCarrick
March 31, 2018
Always a Problem Every single time that I take my Hyundai Santa Fe in to service the service department overbooks the number of cars coming in during a certain time. T Every single time that I take my Hyundai Santa Fe in to service the service department overbooks the number of cars coming in during a certain time. Therefore they first are very positive that your car will be ready within x amount of time you eagerly wait for a phone call or Pace in the waiting room. The call Never Comes make an appointment at 7 a.m. first appointment of the day they promised to call me at 9 at 10:30 I try to reach them to no avail after multiple tries I finally get a call back once again the car is not ready and the person who checked my car and Promises to keep a watch on my car and make sure everything is being done so far it has taken 4 hours and my car is still not finished. My car was finally finished at 6:00 p.m. This repair was due to a check engine message. The next day I had to have my car towed back because it wouldn't srart due ti a faulty switch the battery was dead. They then repaired it again in about 30 minutes. I cannot recommend the service at Hyundai Santa Fe on Bee Ridge Road Sarasota More
by Annierock72
Employees Worked With
Not listed
March 20, 2017
Service faillure On ;arch 20, 2017, at about 10 AM, I entered the service department with my new )2016 tuscon) that I purcfhased fro Gettel. The tires came filled wit On ;arch 20, 2017, at about 10 AM, I entered the service department with my new )2016 tuscon) that I purcfhased fro Gettel. The tires came filled with nitrogen instead of air. My dashboard had shown low air pressure on the left front tire for a couple of days. But this morning it showed low pressure' on most of the tires. I drove from Venice to Sarasota to hhave them look at it. When I arrived, I explained my 'proboem' with one of the service advisors. He said they would take a look and that I was to go to the service lounge, they would come get me when the car was ready.. I said my name is Charlie and left. There were nice huge pillowed chairs there and I had a seat. Matter of fact, I went to sleep. Three HOURS later, I went back to the service adevisor to see what was going on. My car was sitt g right where I left it ad a cardboard sign on the service advisor's desk, 'Gone For The Day' The adjacent advisor said he knew nothing about it but it had been there a long time. I explained my situation and the service advisor said to 'stay here. I'll handle it myself" It took himless than 10 minutes to do the job I had waited 3 house fo. You decide the quality of service. More
by charliehc
Employees Worked With
Didn't get emplooyees namd. He wa at the second desk from the right.
March 01, 2016
Wonderful! Mr. Bob Wood and everyone was so helpful! The experience was much more pleasant than I expected. My car was repaired, I was informed about the pric Mr. Bob Wood and everyone was so helpful! The experience was much more pleasant than I expected. My car was repaired, I was informed about the price, wait time, and asked if I wanted another service my car needed. All was done in the time expected and priced as quoted. Coming from New York, and being a woman, I get very cautious about car repair. Enough said! I can assure you that Gettel will take good care of you and that is such a relief. More
by Happy in Sarasota
Employees Worked With
Mr. Bob Wood
February 09, 2016
Flexible and Efficient I'd booked the car in for an early Sunday but had a sudden water leak in my condo early in the morning that kept me so busy it was mid afternoon befor I'd booked the car in for an early Sunday but had a sudden water leak in my condo early in the morning that kept me so busy it was mid afternoon before I realized I'd missed it! I left a message with my apologies on the Monday and within an hour they emailed a new appointment for Tuesday. Service there is ALWAYS friendly and efficient. The employees are welcoming and they always talk with you to ensure exactly what you want done. They also checked my address (which had changed) and ran the car through their car wash. More
by Zipper 666
Employees Worked With
Bob Wood
February 01, 2016
Oil change appointment When I pulled in the service area, I was the only car. Went into my trunk to get a wheel chair for my handicap friend and was asked who my service rep When I pulled in the service area, I was the only car. Went into my trunk to get a wheel chair for my handicap friend and was asked who my service rep was and I said Bob. He said well he's off today but wait here outside and a service rep will be right with you. While waiting not one but three other cars pull in behind me. They go into the service reps office and all of a sudden those three cars get taken care of before mine which I did have an appointment. I brought my friend into the waiting room as it was getting cold and then I went into the service rep's office and waited at least 5 minutes. All three rep's were busy with someone at their desk, A women customer just walks in and a lady rep said "Who next? Oh! I guess you are to the women who just walked in." I said no I am and already 4 others went ahead of me. She did take me but wouldn't have if I was still waiting outside. That is a lousy system and not very customer friendly. You should look into number for the customer to take as they arrive. More
by Baker69
Employees Worked With
Tonya Davis
January 22, 2016
GPS unit Failure After contacting Bob Wood in the Service department he asked the right questions about any additional warranty and the Azera was 3years 4 months old, After contacting Bob Wood in the Service department he asked the right questions about any additional warranty and the Azera was 3years 4 months old, I had taken out at purchase additional coverage. Bob Checked on this and it was agreed that I only had to pay $100, the total bill was $1414.0 Very obliging and could not do enough for the customer, so see Bob Wood for continued satisfaction with your Hyundai, you will not be disapointed. More
by Oscar 750
Employees Worked With
Bob Wood, Gettel Sarasota
January 15, 2016
Advisor personale & Professional When I arrived Bob Wood met me within a minute and checked my car for any issues. I had a recall on the valve cover and it was repaired along with the When I arrived Bob Wood met me within a minute and checked my car for any issues. I had a recall on the valve cover and it was repaired along with the Alternator. Bob also had the map light unit replaced. All of the repairs were explained to me by Bob. Bob is a valuable person for Gettel as hjs personality and dedication make a customer feel confident that the service will be done correctly. Thank you Gettel for having Bob as a service advisor. Regards, Jim McGeown More
by sherlok
Employees Worked With
Bob Wood, Service Advisor
December 30, 2015
30K Mile service The service was rated time wise by Bob Wood and, as usual, he kept us informed and recommended an additional procedure which was performed in a timely The service was rated time wise by Bob Wood and, as usual, he kept us informed and recommended an additional procedure which was performed in a timely fashion. My fourth year using Gettel Hyundai service and am totally pleased. More
by Snowbird Doug
Employees Worked With
Bob Wood
