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Gettel Chrysler Jeep Dodge Ram - Service Center

Punta Gorda, FL

4.4
1,250 Reviews

1,250 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center

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July 08, 2024

Grettel provides excellent customer service. Staff are very knowledgeable and friendly. TRACY IS SUPER GREAT More

by Juliesori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
July 03, 2024

service writer always challenges me when I come in , not that way when I pick up vehicle More

by frankkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam McComas
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2024

What has brought us back to your dealership are your employees! When we purchased our new Gladiator, our salesperson, Mathew (Big Country) was very courteous, likable, and professional! That's one of t More

by kathleenj513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Lambert was excellent in coordinating our service.
June 26, 2024

Service was prompt and completed with care. Jonathan my service tech was absolutely wonderful and knowledgeable regarding my Jeep. More

by jenniferbond1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
June 25, 2024

The service provided was Pleasant, friendly and timely. with a ride home Gettel also provided excellent follow up after my appointment. More

by SANDSIFTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LAURA LARIVIERE
June 19, 2024

Excellent service with Wendy! ! Five stars and A-plus! She goes above and beyond, highly recommended! More

by Gkjones824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
June 19, 2024

Waited too long for contact with service. Could not find my appointment on log. Seemed to have only one person writing service orders. Wendy Huckaby arrived and from then on it was a goo More

by exprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Huckaby - Service
June 19, 2024

If your going to by a car please go with someone never go alone especially if your a women & no nothing about cars like myself. I don’t like to say bad things about people but my heart aces for anyone who wa More

by Sarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jhonthan. Angee Perkins
Jun 19, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for the email. I apologize for the misunderstanding. I spoke to our assistant service manager and I see that we have you scheduled in so we can resolve the issue you have. It's never our intention to have a dissatisfied customer. Thank you for your understanding. Bill Finocchiaro General Manager Gettel of Charlotte County

Jun 20, 2024 -

Sarra responded

Thank you I personally don’t know who you are but with all do respect I had canceled the appointment that was made yesterday for next week, because I had to take a half of day off of work to drive a hour & 15 mins from Naples & leave with no oil in my car & was told to go next door to auto zone & pour oil in the car. I only drove that far because I was told to by my sales person but when I arrived I was suddenly a liar & was never told that since he only left voice mails and did not wright out on paper. The level of disrespect that took place in front of my young daughter was not okay. I don’t want to ever end up in a situation like that again especially with my child with me therefor I will take care of everything on my car somewhere else. Maybe my situation will be the reason someone else never has the same situation after someone maybe talking with the employees I pray that they will handle the next customers with honesty & respect just like those who enter should treat those who work there with honesty & respect. Thank you & have a blessed day.

Jun 20, 2024 -

Sarra responded

And with all honesty me being a woman who knows nothing about cars was not very wise to just pull up to a car lot after a 15 hours shift working in the e.r all night I looked at a car and because I liked the way it looked that was the only car I looked at I said I want it I paid for it the first time I even sat in it was driving it on my way home so therefor a lesson learned for myself my next car I will test drive before I pay for it and take it off the lot. So I also am to blame for that but I also I take it as I leaned my lesson. & anyone who buys a car I hope you are more wise than me before buying take it on a test drive that would have solved 98% of my problems.

Jun 20, 2024 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for the information. I apologize and will contact you directly to assist in resolving your issue. Thank you Bill Finocchiaro General Manager Gettel of Charlotte County

June 14, 2024

Tracy in service was great to work with everything thing was done in a timely manner vehicle was done when promised would go Back again More

by timcallaghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
June 12, 2024

The Tracey in the service department was very helpful with us she got problem taking care of More

by simonssandra60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Lambert
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