Gettel Chrysler Jeep Dodge Ram - Service Center

Poor customer service Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They sai Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They said they could not locate the running boards for the first two hours. You would think they would have detailed the truck while searching for the part but they did nothing. Now I am waiting for the detail to be completed. I bought the truck new last week and they only had one key so I was supposed to get my second key today. LOL they said they lost the key as well. Never again will I buy a truck from this dealer. More

Sheer and total incompetence ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushi ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushing and pushing for me to lease a new dodge rather than purchase the vehicle I really wanted. Second, I added an extended warranty at the time of purchase therefore when I had an issue with a vibration/bouncing of my custom wheels, I decided to take it to the dealer's service department considering I had the warranty through them. I dropped off the vehicle on a Thursday and received a rental vehicle from the dealership. I received a call a couple days later with a request that I bring in the original wheels so that they can exclude (or not) the wheels as the issue. I brought in the wheels and two more days later, I get a call from Lisa, from their service department stating that two of the original tires are defective and that I should bring in two new tires, so I purchased two new tires when they could have easily used the spare as the fourth wheel just to perform the test, however they insisted on two new tires. I dropped off the new tires and I even asked Lisa if they inspected the custom tires for any issues which she stated they did and it did not appear that there was any issues with them. I then received a call one full week later indicating that the truck is running smoothly with the original wheels I dropped off. I intern take the custom wheels to a mom and pop tire shop and at first glance at the very first wheel they inspected, there was a very noticeable bubble in that particular tire which is what it turns out was causing the bouncing of the vehicle. I ended up spending a couple hundred dollars on two new tires and another nearly three hundred dollars for the one week rental and service fee for a total of about five hundred dollars down the drain because of their incompetence. I called the dealership to express my concern and received a call back from Ray the service manager who rather than admit fault, decide to try and make me believe that truck simply wasn't compatible with the new wheels which is ridiculous because when I originally installed the new wheels months ago and up until recently the truck was running smoothly with the wheels in question. I was considering this outfit when I needed to trade in the vehicle down the road but they have lost my respect and business. I do not recommend this dealership to any one. Thank you Gettel for wasting my money and very valuable time going back and forth resulting in a fruitless outcome. Horrible service! More

Unbelievably rude Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor, was AWeSome and the ONLy one to help me. Even with the guy co-workers interrupting us... try hiring folks like Carol the actually give a xxxx. Unbelievable is all I can say,, just wrong. I will Go elsewhere. Keep the gas! More

Scratched my car and NO APOLOGY!! This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. Th This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. They only did one of the recalls and forgot to do the service. So I left it another day. When I picked it up the second recall was still not done, they did the scheduled service. When I reached for the car door handle there was a big white scratch on my red handle. So back again to the service desk. The service agent said it was no big and said they could buff it out. So they took it back to the shop and said it would take ten minutes. A half our later they returned and said they needed to repaint the handle and that they would call me in a couple days to schedule. NO APOLOGY. Just blah mediocre “service”. There really is no service at Gettel. Just mediocre dull attitude. Management is responsible for everything. Obviously Gettel has lousy management to allow this level of mundane unintelligent mediocrity. More

Top Notch Service Department I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I w I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I waited awhile. Cool, I'll wait, no problem. Zachary (Technician) found a leak in my engine oil filter (covered by warranty) but the day was almost over so I would have to leave the car overnight. John offered me a ride home. I explained that I came from three towns away because my local dealer (Galeana Jeep) sucks. John kicked it up a notch and got 'er done the same day. I wish I could give Palm Jeep service dept 6 stars. there's nothing they could have done to make the experience better. More

Profit before Customer Service I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer service was good. Well that's all gone, found out they were going to rip me off with a navigation update, thankfully I call other dealers for the real price, which makes me question the deal on the car. Yesterday I had an issue with a tire, the customer service advisor and the sales manager could have cared less. Obviously the dollar has replaced customer service. Again they wanted to rip me off by overcharging a repair I never should have paid for at all. Thankfully, Firestone did have caring personnel and the problem was resolved for half of what Palm wanted. They spent the time looking for options instead of shrugging their shoulders. Palm and I are done. I will not spend another penny there, buy another vehicle there or recommend them to people who ask where I got my Jeep. Don't buy anything there until you are positive they are not ripping you off. More