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Gettel Chrysler Jeep Dodge Ram - Service Center
Punta Gorda, FL
1,240 Reviews
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1,240 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center
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March 20, 2018
Service Advisor Jacob and Service Department suck!!! Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 w Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 wiring harness installed for another $275 to keep Jeep from "wobbling" back and forth while it was being towed. Overall, buying experience was good. Went to Gettel for 1st. LOF and tire rotation and after it was "allegedly" finished (tires were never rotated as I marked them before going for service) I threw Jacob, my 20-something sarcastic, trickster service writer under the bus to management for never coming to me after service was complete and then hiding my Jeep from plain view. Service Manager, who could care less about my complaints about Jacob, had Jeep brought back into shop and tires were then rotated. I WILL NEVER GO TO GETTEL JEEP IN PUNTA GORDA FOR ANYTHING! Have since gone to Douglas Jeep in Venice, FL to have the aforementioned wiring installed and based on this one experience with Douglas Jeep, they have got ALL my business in the future! Lastly, while at Douglas Jeep, I ran into several people who had BOUGHT their vehicles at Gettel but now go to Venice Jeep for any service requirements because of their disappointing experience(s) at GETTEL! More
by lenny450
Employees Worked With
Jacob, Service Advisor and Service Dept. Manager (unknown name)
May 03, 2017
Dodge Mfg. Issues with Dealership Issues I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transact I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transaction of the sale. When I asked finance mgr. (KIA trade-In), if we were ALL SQUARE, and I owe NOTHING to KIA?, he said oh sure.... you are all set. Well.... on July 6, 2016 I receive a notice from KIA that I owed $428.01 for "Disposition Fees", Naturally when I call Palm about the fees, they advise that they cannot help me. So I paid the $428.01. Then the real fun begins with the overall quality of my vehicle, & the feelings of the Service Mgr., never really believing me. 09-19-16 Gas light comes on and strong gas odors. Replaced Evaporative Canister Invoice # 43756 10-24-16 Again strong gas smell & Radio is cutting off/on, when applying the brakes. Small Evap Leak Stored Code. Told me they really found nothing wrong and or/no codes, etc. Invoice # 45224 10-31-16 Driver's Side Scuff Plate, just comes loose, and AGAIN STRONG GAS SMELLS. They claim no gas smell and replace scuff plate. Invoice # 45537 12-02-16 Yet AGAIN I take vehicle back for STRONG GAS SMELLS. Again they claim no gas smell, no codes. 01-19-17 Again STRONG GAS SMELLS, & Confirmed Gas Cap Light was on. 52030377-Ab CAP-FUEL FILLER replaced. Invoice # CHCS1978 05-03-16 I go in for a Tire Rotation, they show abnormal wear on right front tire, & they recommend an alignment, & inform me I will need to pay for an Alignment Evaluation. I say fine. I wait over one hour & they inform me they had rotated the tires, then he asks if I ever hit anything and/or anyone else ever drives my car?, (I'm the only driver, I've NEVER hit anything, I don't hit curbs as he suggested). He stated my ENGINE FRAME was out of ALIGNMENT. So he says we will do the alignment. Then I get a bill for $ 99.95! Wow! Invoice # CHCS30120. Aside from a few previous comments/jokes by the service mgr., like...."Are you sure you don't live next to a gas station?, that is probably why you smell gas?!", and you must TOP-OFF your car at the gas station, most people don't know how to fill-up their cars. As to the rather rude comments.... NO I don't live next to a gas station & secondly..... I'm a woman and not an idiot, I DO NOT TOP OFF my car at the gas station. I don't like my 2016 Dodge Journey SXT, and I feel very UNSAFE in it. I know this has happened over a years time, but today with the Engine Frame Alignment.... I've just come to the point of no return. More
by Reuger9
Employees Worked With
John Ditommaso, Kristie Wilkonson,
June 03, 2016
Top Notch Service Department I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I w I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I waited awhile. Cool, I'll wait, no problem. Zachary (Technician) found a leak in my engine oil filter (covered by warranty) but the day was almost over so I would have to leave the car overnight. John offered me a ride home. I explained that I came from three towns away because my local dealer (Galeana Jeep) sucks. John kicked it up a notch and got 'er done the same day. I wish I could give Palm Jeep service dept 6 stars. there's nothing they could have done to make the experience better. More
by Rick Starr
Employees Worked With
John, Zachary
March 31, 2016
Profit before Customer Service I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer service was good. Well that's all gone, found out they were going to rip me off with a navigation update, thankfully I call other dealers for the real price, which makes me question the deal on the car. Yesterday I had an issue with a tire, the customer service advisor and the sales manager could have cared less. Obviously the dollar has replaced customer service. Again they wanted to rip me off by overcharging a repair I never should have paid for at all. Thankfully, Firestone did have caring personnel and the problem was resolved for half of what Palm wanted. They spent the time looking for options instead of shrugging their shoulders. Palm and I are done. I will not spend another penny there, buy another vehicle there or recommend them to people who ask where I got my Jeep. Don't buy anything there until you are positive they are not ripping you off. More
by Rick
Employees Worked With
Service advisor Matt and the Sales Manager
December 22, 2014
very dissapointed The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I used for service he said we are not aware of any such problem. He assured me they could fix the problem. Even with an appointment a oil change took 2+ hours both times. More
by awsviking
Employees Worked With
dennis
November 12, 2014
Would not honor the free tire rotation on new car. It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman to It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman told me we had 4 free oil changes, along with a tire rotation, and a multi-point inspection over 2 years. When I brought the car in for an oil change, they told me that the tire rotation was not included. I instantly produced the paper I was given at the time of sale, showing that the 3 things I listed above were mentioned. They said that listing the tire rotation was a mistake by Chrysler, and that the tires would NOT be rotated. I spoke to the salesman I bought the car from, and he told me he never said that. I was angry to say the least. As I was waiting for my car, there was an elderly woman who seemed quite agitated. It turned out she was told the same thing when she bought her car, and they would not honor it for her either! My car was up on the lift for over an hour. How hard would it have been to take 5 minutes, and rotate the tires? Instead, they wanted to charge $19.99 + tax, and treat it as a separate service. In the past I have recommended Palm Auto to 4 of my family members who bought cars there. That is the last time they will ever see sent from me! More
by AceKing
Employees Worked With
Rob
April 14, 2014
Service Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the same Whoever checks you out at purchase also had never even heard of dealer rater!! More
by Tsymo
Employees Worked With
Service
March 19, 2012
Sat 3 1/2 hours waiting for oil change when I had made an appointment weeks before. No reason or apology given. Will not use their service department again! appointment weeks before. No reason or apology given. Will not use their service department again! More
by Iamdf1
Employees Worked With
No name given
January 16, 2012
Third time to post. I brought my 2010 Car into the dealer and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet it still leaks. Doing speeds of over 60 mph make the driver's door leak. This time I went there to meet a Tech sent in to look at the car. The tech told me to be there BEFORE 8:30AM and he was late! Then he took about 40 minutes talking to the Service Manager about the car. I asked the Service Rep to tell him to meet me first, he failed to do so. So, he came over to me and said he wanted to take the car out. the Service Manager me and him went to the Interstate. We went on the highway where he was speeding doing 90+ MPH over a bridge in Punta Gorda. He said to me on the way back that he heard nothing. We got back to the dealer and he said he was going to take the car out alone. He came back about 45 minutes after that and talked with the service manager. Bill then came out of the office with Dennis and said he found nothing wrong. I then asked him why the car has been back for 5 times to be fixed. The Service Manager just stood there and Bill said ;there is nothing we can do for your car. I took the key and started to walk out and said to Dennis that he failed to email me back when I asked him to and that he lacks professiona customer service skills. I would not recommend service at the place and I would stay clear of Dennis. I will NEVER go there again for service. More
by destinee
Employees Worked With
Dennis and Bill
July 24, 2011
the two of them were great and took care of issues I have had with my 2010 Dodge Challenger. I am very pleased with the responses and the quality of work. Issues that plagued the car were fixed in a timely m had with my 2010 Dodge Challenger. I am very pleased with the responses and the quality of work. Issues that plagued the car were fixed in a timely manner and explained to me. The Service Manager even took me for test drives and explained the work needed to me. I will take my car to the Palm Auto Mall for all future work. Great job guys! thjank you for the "Above standards" repair work and perfect customer service! More
by destinee
Employees Worked With
Scott and Dennis
