Gettel Chrysler Jeep Dodge Ram - Service Center

I was left very disappointed with my visit on 3/10/22 It took me a whole month to get an appointment for an oil change. I’ve called everyday in the middle of January to the middle of February being told tha took me a whole month to get an appointment for an oil change. I’ve called everyday in the middle of January to the middle of February being told that they’ll give me a call back. I would wait days and still haven’t received a call back to simply schedule my oil change. But to top it off I waited two hrs for my car to finish up. On approaching my vehicle I found that the door handle was broken. Employees of the dealership tried putting the blame on me as if I came to the dealer with the door handle broken. The way the employees handled the situation was a complete disgrace. How can they try blaming me for something when they initially got into the vehicle the handle was working when they drove into the garage to start the oil change. I’ve never had an issue with the door handle. Though they ended up fixing my door. They then continued with lies stating it’s a common occurrence but I haven’t had an issue with the car since I got it. In the following evening I went to fill up my car but as I was trying to pop the gas cap open the button for it was no longer working. Another feature that worked before going to this dealership. You would think getting your car serviced at a dealer would be better suited than the common local shops. But clearly I was wrong. This was one of the worst visits I’ve ever had. Instead of simply apologizing for the damages they proceeded to lie and defended the driver who broke the handle. I commend them for their loyalty to their coworkers but it’s awful when it’s against a customer especially when the employees are in the wrong. More

Always great service with a smile and very courteous. Repairs are done in a timely manner. Repairs are done in a timely manner. More

My Service Advisor treated me professionally and courteously. He took the time to explain the problem and recommended solution. I am well pleased with the quality and thoroughness of the service t courteously. He took the time to explain the problem and recommended solution. I am well pleased with the quality and thoroughness of the service that I received More

Problem was diagnosed and parts ordered. Once received instillation The complete job took a total of a week. The entire cost was covered under drive train warantee. Once received instillation The complete job took a total of a week. The entire cost was covered under drive train warantee. More

Adam was very nice and came a few times to update me on keep service. Customer service is not good with trying to make an appointment. We like how they video to show us what went on at servicing our vehic keep service. Customer service is not good with trying to make an appointment. We like how they video to show us what went on at servicing our vehicle. OverLl it was a good visit this time More

Adam, my repair service rep was completely incompetent. I had to contact my Dodge dealer in Lancaster, PA who was able to locate the needed repair part at a Dodge dealer in FT Myers, Fl and I had to drive I had to contact my Dodge dealer in Lancaster, PA who was able to locate the needed repair part at a Dodge dealer in FT Myers, Fl and I had to drive to Ft Myers and pick up l a pay for the part and deliver it to Gettel in Punta Gorda to complete the repair. Totally unsatisfactory. Gettel Dodge in Punta Gorda is terro More

Had oil change and tire rotation. Excellent service! Didn’t have to wait long at all. Excellent service! Didn’t have to wait long at all. More

Jordan Klein is the best Totally professional, knowledgeable and responsive Garret is top mechanic Great job knowledgeable and responsive Garret is top mechanic Great job More

Although everyone was new since last time I was there they were very professional and handled my service request professionally. they were very professional and handled my service request professionally. More

Found the problem and fixed it as soon as they could got parts in quick parts in quick More